Client Services / Hub Assistant
Client Services / Hub Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
Te Whiwhinga mahi The opportunity
Te Tumu Herenga Libraries and Learning Services at the University of Auckland is seeking an enthusiastic and engaging person to join our team as Student Hub and Client Services Assistants based at the City Campus.
Our team includes Student Hubs Libraries and Information Commons. We are responsible for providing high-quality customer-focused services to all our customers within Te Tumu Herenga and the wider University community enabling them to successfully negotiate across a wide range of critical tasks. This includes connecting students to self-service options and referring them to specialist staff and services as required along all steps of the student journey.
This is a part-time role and is based at the Davis Law Library with the following hours and days of work:
Friday 4pm 8pm Saturday and Sunday 9am 5pm 19 hours per week.
The salary range for this role is $54405 - $58000 prorated per annum depending on experience and qualifications.
For more detailed information please refer to the Position Description.
He krero mu About you
We are looking for candidates who understand that customer service is not a department it is an attitude! This means you can demonstrate strong communication problem-solving IT and customer service skills along with the ability to interact with people from various backgrounds. Your passion for great customer service is demonstrated in the pride you take in your work and your ability to exercise good judgement when it comes to effectively identifying their needs and resolving or escalating queries.
Nga Pkenga Motuhake Important Skills
To be successful in this role you will display excellent communication skills a helpful and supportive approach excellent IT skills and the ability to excel when working independently and as part of a team.
As we are a large and complex organisation relevant experience in the tertiary sector will be considered favourably or experience in a similarly complex environment.
Ng huatanga kei a mtou What we offer
The University of Auckland is New Zealands leading University and maintains significant computational laboratory and analytic facilities. Auckland is frequently rated as one of the worlds most liveable cities.
The University is committed to providing an excellent working environment through the following:
- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks annual leave
In addition we also offer career development programs discounted car parking a generous parental leave allowance childcare and other discounts on internal and external services.
For more information please visit Staff Benefits.
Me phea te tuku tono How to apply
Applications must be submitted online by the closing date of 8/7/25 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. We will only consider applicants with the current right to work in NZ.
Please note that we may close the advert earlier if we find a suitable candidate.
Please reach out to Brent Partner - for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.
Additional Information :
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Mori Pacific women LGBTQIATakatpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
