Product Manager Customer Platform
Product Manager Customer Platform
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Job Description
Join us at Entrust
At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota Entrust is an industry leader in identitycentric security solutions serving over 150 countries with cuttingedge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.
About the Team
Youll be joining the team leading Entrusts Identity portfolio including the solutions formerly Onfido (AIpowered digital identity solution). With the completed acquisition Entrust now provides the industrys most comprehensive portfolio of AIpowered identitycentric security solutions.
Our technology helps businesses verify real identities using AI and biometrics ensuring secure remote customer and business onboarding. By assessing governmentissued IDs and facial biometrics with innovative dashboards and fraud signals we provide companies with the assurance they need to operate securely while allowing people to access services quickly and safely.
About the Opportunity
Onfido an Entrust company is growing fast entering new markets and expanding its product portfolioto meet the evolving needs of our customers. Youll be part of a mature Product organization with strong leadership and endtoend ownership of roadmap and delivery of the Onfido identity portfolio.
As Onfidos portfolio expands this role is central to Onfidos continued transformation into a broader endtoend SaaSbased platform solving our clients biggest user identity needs.
With new use cases product lines and geographies youll be shaping how we design and scale our platform driving both evolution and revolution across provisioning billing product packages privacy and security. As we expand youll play a pivotal role in preparing our platform for enterprisescale needs enhancing security compliance and operational efficiency. Partnering closely with our finance technology ops privacy and security teams youll connect the dots across the business with technology to provide better faster outcomes across our customer lifecycle.
Reporting to the Director of Product Platform this is a highimpact and widereaching role with senior stakeholders across our Sales Customer Finance Privacy and Operations teams.
Responsibilities:
As Product Manager Customer Platform you will:
Develop a deep understanding of your customers needs both external and internal building a clear picture of how everything comes together to form Onfidos internal ecosystem and how we could improve it
Create a compelling vision and defining success metricsfor your product domain aligning both the team and wider stakeholders to ensure buyin
Strategic and tactical roadmapping and planning
Prioritising the biggest problems in your domain and working with design and engineering teams to solve them focusing on key outcomes and providing crystal clear requirements
Planning communicating and rolling out releases and functionality to both our clients and the internal teams who serve them
Working with other Product Managers our Tech function and your stakeholders to improve internal processes
Essential Qualifications:
A Product Manager with a few major cycles (multiquarter) of defining a product deploying it and managing it operationally within a technical domain preferably with platform products.
Experience working with technically complex domains architectures and products combined with an ability to drive product discussions in these areas
Experience workingcollaboratively with crossfunctional teams including engineering customerfacing teams and leadership aligning diverse stakeholders around a shared vision.
Evidence of a structured approach to identifying the right priorities for users
Able to ask the right questions and listen carefully to the relevant answers
Creative problem solver with a holistic mindset connecting the dots systematic in structuring them and detailoriented in specifying them
Ability to work with internal and external stakeholders to define product requirements
Actionoriented and able to motivate teams and colleagues towards achieving goals
Ability to nurture a team culture driven by trust accountability and a willingness to learn and share.
Excellent communication skills strong analytical skills strong sense of ownership customer focus and growth mindset
Preferred Qualifications:
Track record of rolling out complex technology products in new geographies.
Experience with large companies (enterprises) either as an employee service provider vendor etc. and thereby familiarity with their processes and workflows
Experience with pricing SaaS products.
Experience with productled growth or complex commercial systems is a plus
Benefits
25 days annual leave plus a day off for your Birthday.
Two paid volunteering days per year.*
Bupa Private Medical and Dental Insurance*
Pension with The Peoples Pension (employer contribution 4 of base salary)*
Generous paid parental leave
Life enrichment allowance of up to 80 per month to use for services including gym yoga fitness classes massages childcare and therapy
Dedicated learning opportunities including using tools like Linkedin Learning with availability to use for learning resources such as books coaches conferences courses podcasts and more
Our open and transparent culture is reflected in our Better Together motto and we bring this to life by meeting once a week for our global weekly roundup OnThursday; holding quarterly team socials and other companywide social events
Expense up to 300 (or local equivalent) to purchase workstation setup equipment
The opportunity to become a member of Entrusts resource groups in order to learn different skills in our belonging groups
#LICV
At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learningforward initiatives and exciting challenges your growth is our priority.
Flexibility: Life is all about balance. Whether youre remote hybrid or onsite we offer flexible options that fit your lifestyle.
Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.
We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact
If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.
Apply today!
For more information visit www.entrust. Follow us on LinkedIn Facebook Instagram and YouTube
For US roles or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation contact .
Recruiter:
Claudia VernonRequired Experience:
IC
Employment Type
Full-Time
