Program Coordinator
Program Coordinator
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Job Description
BronxWorks helps individuals and families improve their economic and social wellbeing. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger community. In all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
PROGRAM SPECIFIC RESPONSIBILITIES
- FTC Tasks (Family Team Conferencing Coordinator)
- Takes the lead in insuring that all related FTC and case practice policies and procedures are being implemented and adhered to
- Schedules all conferences within the appropriate time envelope or in line with related circumstances
- Submit internal progress reports on a monthly basis or more frequently as required.
- Models and trains staff in conference facilitation skills so that they are strengthened over time
- Insure that all conferences are substantive and genuinely helpful to the staff and to the clients
- Reviews and ensures proper documentation in Contact Grids PROMIS Connections and offline documentation including the listing of contacts progress notes Family Assessment and Service Plans and Family Team Conferences.
- Joins or represents the Director on meetings of relevance to the departments work (ACS OCFS COFCCA).
- Participates actively as a member of the programs management team in strategic planning capacity building ongoing assessment evaluation planning and development of the program.
- Complete training for FTC Facilitation and ACS training requirements
- Identify evaluate and address any and all safety and risk concerns during conferences.
- Complete timely documentation in agency databases
- Develop working knowledge of all current FTC standards and policies
- Collect statistical data on FTCs compile and present reports on a monthly basis.
- Present FTC data and share information at inter and intra agency meetings
- Monitor outcomes related to identifying performance trends best practice and areas of improvement familiarize new staff as needed with various FTC and program compliance mandates
- Conduct pre and post FTC briefing of case with case planner and their supervisor.
- Participate in team meeting training and program planning
- Attends trainings to improve skills and strengthen practice.
- Maintain availability and access for staff to consult when they are in the field.
- Administer personnel policies and procedures under the guidance of the program director.
- Develop regular communication with related collaterals; act as liaison with funding source (ACS)
- Facilitate groups as needed.
- Supports staff program orientation and onboarding.
- Carries cases as needed during staff shortage.
- Perform additional duties as assigned by manager.
INTAKE TASKS
- Provide outreach and referral development services with ACS PPRS liaisons other BronxWorks programs and communitybased programs.
- Attending other ACS and communitybased meetings to maintain program and agency profile.
- Together with the Program Director and the Assistant Program Directors assess referrals to determine whether FEP is a suitable program.
- Overseeing the process with Time to Disposition 10 days).
- Help train new staff learn the Intake process.
- Monitoring new and closed/closing cases to manage Preventive Performance Funding initiative.
- Minimizing rejected referrals from ACS.
- Advocating for ACS referral liaisons to withdraw inappropriate referrals.
- Balancing utilization with length of service
- Create ADVOP referrals and profiles in Salesforce
- Respond to and triage all referral calls and emails.
- Provide intake services for all referrals including intake interviews and write ups
- Collect statistical information from Contact Grids PROMIS and CNNX and other required databases to write and complete reports.
QUALIFICATIONS
- Masters degree in social work or another related field of study preferred.
- A minimum of one to two years program management experience.
- Strong oral and written communication time management and organizational skills are necessary.
- Proficiency in Microsoft Office suite and other standard business technology is required.
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods.
- Ability to occasionally lift and/or move up to 10 pounds.
- Ability to stand walk or sit for long periods of time.
- Ability to climb five flights of stairs if required to conduct home visits and/or fieldwork.
- Ability to bend and retrieve objects and/or documents.
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work.
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .
Required Experience:
IC
Employment Type
Full-Time
