Program and Administrative Coordinator
Program and Administrative Coordinator
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Job Description
The Program and Administrative Coordinator will be responsible for managing front desk services and creating a positive first impression for guests at Goodwills Mission Services Building. In this role you will greet visitors respond to inquiries and gather information from a variety of sources including customers vendors program participants donors and others. Providing outstanding customer service is a key aspect of this position. Additionally the Program and Administrative Coordinator will coordinate various activities across all Goodwill Mission Programs aimed at removing barriers to training and employment opportunities.
Job responsibilities and Essential functions:
Communication
- Greets every person entering the building determines nature and purpose of visit and directs visitor to specific destination or answers questions/provides information.
- Informs staff of the arrival of visitors for appointments.
- Answers the telephone in a professional manner to provide information or forward calls.
- Transmits information or documents using computer mail or fax.
- Collects and distributes messages and information for employees of the organization.
- Responsible for sending receiving and distributing mail and packages.
Administrative
- Keeps lobby and reception area neat and clean.
- Administers various tests and assessments to Mission Program participants.
- Assist staff with recruitment eligibility and follow up efforts for various Mission Programs.
- Enters data into various databases as requested.
- Provide administrative support to Mission Program staff including but not limited to preparing materials scheduling appointments and managing databases.
- Help track Mission Program participation and collect data for reports and evaluations.
- Coordinate processes and communicate with agency partners to provide gift cards to clients.
- Assist in the planning and execution of special project program events and activities such as workshops community outreach events and job fairs.
- Responsible for general administrative and clerical support functions
Participant Assistance
- Participation in meetings committees and ongoing training related to working effectively with Mission Program participants.
- Maintain a working knowledge of program goals guidelines and eligibility criteria as well as knowledge of other State and Federal agencies and programs.
- Communicate with Mission Program participants and partners to provide information and updates.
Other
- Follow safety and security procedures to ensure a safe environment for guests participants and employees.
- Acts as first point of contact along with Risk Manager on building safety and security matters.
- Ensures confidentiality of all interactions and information.
The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.
Qualifications & Basic Job Requirements:
- A combination of education and relevant work experience that aligns with the duties of this position.
- Demonstrated ability to work with individuals with diverse backgrounds and understand and communicate with those individuals
- Strong interpersonal and communication skills with a customer service-oriented mindset.
- Proficient in Microsoft Office Suite (Outlook Word Excel PowerPoint) and experience with database management.
- Ability to multitask prioritize and manage time effectively.
- Detail-oriented with strong organizational and problem-solving skills.
Sensory and Physical Requirements:
Ability to efficiently and effectively perform all functions of the job. Lifting up to 25 pounds. Ability to clearly communicate the details and goals of the program.
Compensation: $17.50 - $21/hour
Key Benefits We Offer
- Health & Wellness: Medical dental vision insurance basic and voluntary life insurance as well as short-term disability and employee assistance program.
- Financial Security: Competitive salary retirement plans with employer discretionary match and bonus opportunity.
- Work-Life Balance: Paid time off and flexible schedule.
- Professional Growth: Training programs tuition reimbursement and career advancement opportunities.
- Perks & Extras: Employee discounts and a supportive inclusive workplace.
Thank you for your interest in working at Goodwill. We commit to providing each applicant with a hiring experience that allows you to bring your authentic self to the table. If you need an alternative method to apply this for position please contact Goodwills Human Resource Department at .
Required Experience:
IC
Employment Type
Full-Time
