Service Administrator
Service Administrator
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Job Description
About us :
With 50 years of experience Stricklands has earned a reputation for excellence in both sales and service across multiple locations. We proudly offer a wide selection of vehicles from General Motors Toyota and an extensive range of quality used vehicles from various brands. Our dedicated sales department is here to help you find the perfect vehicle offering expert advice and a pressurefree experience to ensure you drive away satisfied.
Our commitment to exceptional customer service doesnt end with the sale. Our certified technicians are equipped to handle all your automotive needs from routine maintenance to complex repairs ensuring your vehicle stays in top condition. At Stricklands we pride ourselves on delivering honest reliable and efficient service with customer satisfaction at the heart of everything we do. Whether youre buying a new vehicle or maintaining your current one Stricklands is your trusted partner for quality integrity and outstanding customer care.
Job Description
Stricklandsis a proud familyowned dealer group one of the few remaining in the industry. As we continue to grow were excited to introduce a new role for a Service Administrator to help manage the expanding needs of our service department. At Stricklands we place a strong emphasis on integrity customer satisfaction and the closeknit atmosphere of a family business. Were looking for someone to join our team who shares our passion for quality service and customer care.
Key Responsibilities:
- Efficiently schedule service appointments for customers and ensure timely followups and reminders.
- Manage the service calendar to ensure a seamless flow of appointments and work orders.
- Process and submit warranty claims ensuring accuracy and compliance with all necessary documentation.
- Work closely with manufacturers and warranty teams to resolve claims and ensure reimbursement.
- Provide expert advice to customers explaining service options product knowledge and troubleshooting solutions.
- Communicate clearly with customers regarding service estimates timelines and expectations.
Qualifications:
- Previous experience in a customer service administrative or service advisor role is highly preferred.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Excellent communication skills both verbal and written.
- Ability to thrive in a fastpaced environment with a teamoriented mindset.
- High attention to detail and commitment to accuracy.
- Proficiency in service scheduling software and Microsoft Office Suite
- Customer service Skills :Excellent communication and interpersonal skills to ensure a positive customer service experience.
- Industry Knowledge: Solid understanding of automotive services and maintenance practices
- Background Check: Successful applicants must undergo a background check.
- Drivers Abstract: A clean drivers abstract must be provided as part of the hiring process.
Location: Brantford ON
Work Location: In person
Schedule:
- 8 hour shift
Job Types: Fulltime Permanent
Benefits:
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Store discount
What We Offer:
- Competitive compensation and benefits.
- Professional growth opportunities within a reputable dealership.
- Supportive and collaborative work environment.
Supplemental pay types:
- Bonus pay
How to Apply:
If you are a qualified and dedicated individual ready to contribute to a team that values excellence in customer service please submit your resume today. Join us where your automotive expertise meets a commitment to customer satisfaction!
Driving Excellence Delivering Quality Service!
We are an equal opportunity employer and strive to provide reasonable accommodation for any applicant as requested during the hiring process. As such we endeavor to ensure that its hiring process meets the needs of all persons with disabilities as per AODA requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
