Principal Product Manager Operations
Principal Product Manager Operations
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Job Description
Were on a mission to work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 1617 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest and combine their pensions with us.
With our hot coral cards and getpaidearly feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products we want to solve problems and change lives through Monzo
London or Remote UK 120000 to 160000 (depending on experience) stock options Benefits Product at Monzo Hear from the team
About the role
As a Principal Product Manager in Operations you will lead highimpact initiatives using technologies such as ML and LLMs to enhance Monzos awardwinning customer support. As a senior member of Monzos product team youll be responsible for setting a high bar for impact and requiring complex stakeholder alignment and coordination across multiple crossfunctional teams. Youll partner closely with directors in Product Engineering Data and Design to help shape Monzos product strategy for Customer Support and drive innovation within the team.
You should apply if you:
- Have 510 years of experience successfully launching complex highimpact products within a worldclass productled organisation including experience in online or mobile product management.
- Have led zerotoone product launches while maintaining operations on existing products or services.
- Thrive in a crossfunctional environment partnering with engineers designers and other teams to prioritise design and deliver highquality systems and features.
- Possess high attention to detail and are uncompromising about usercentric design that elegantly addresses customer problems.
- Are datadriven and analytical comfortable challenging assumptions or being challenged to ensure decisions are sound and wellsupported by data.
- Lead through influence and vision inspiring and guiding multiple teams with clarity on product direction and generating excitement around projects.
- Communicate effectively and persuasively with diverse audiences structuring information to fit the audience and purpose and handling complex information clearly.
- Relentlessly seek improvements challenging the status quo to make tangible positive changes for both customers and the business.
- Break down and solve complex problems systematically applying analytical thinking and quantitative skills to identify core metrics and drivers of success.
- Prioritise effectively to maximise the impact of your work balancing shortterm needs with longterm strategic goals.
- Make sound decisions in ambiguity understanding that in a highstakes environment there often isnt one right answer.
- Bring creativity and fresh ideas contributing novel solutions and nurturing creativity within the team.
- Inspire and motivate effectively rallying people towards common goals and energising others to give their best.
- Build trust quickly navigating diverse perspectives and managing disagreements constructively and empathetically.
- Share our excitement for Monzos mission in personal finance and bring curiosity humility and a commitment to learning and growth for yourself and others.
The interview process:
Our interview process involves 4 main stages:
- Recruiter Call
- Initial Call with Hiring Manager
- Final Loop consisting of x3 hour long interviews to assess Project Walkthrough Case Study and Leadership
- A final stage with a VP or CPO within the Product team
Our average process takes around 56 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on
Whats in it for you:
120000 to 160000 depending on experience stock options & benefits
We can help you relocate to the UK
We can sponsor visas
This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
Learning budget of 1000 a year for books training courses and conferences
And much more see our full list of benefits here
If you prefer to work parttime well make this happen whenever we can whether this is to help you meet other commitments or strike a great worklife balance.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Staff IC
Employment Type
Full Time
