Service AdvisorASM
Service AdvisorASM
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Job Description
Tracy Toyotais seeking an experienced professional and outgoingService Advisorto join us in supporting our dealership staff and customers while assisting building and representing the brand! In this role the Service Advisor will work directly with our customers on their vehicle repair needs. A great opportunity awaits the right individual in our fast paced and busy Service Department. We provide a highly competitive compensation plan along with the security of being part of an great team and brand.
Pay:$60000 $140000 Annually
What are the daytoday responsibilities
- Ensures prompt professional friendly and timely greeting of all customers.
- Communicates with service customers to determine the nature of the problem or concern.
- Obtains customers and vehicle data utilizing current dealership technology.
- Advises customer on care of their vehicle and the value of maintaining the vehicle in accordance with manufacturers specifications and provides suggestions for maintenance.
- Provides customer estimates of labor and parts and obtains approval for work to be done.
- Fully explains to customers any additional work that is required including additional cost and time consideration based on timely multipoint inspection.
- Follows up on the progress of each repair throughout the day and updates the customer regarding any changes to initial agreement or timeline.
- Ensures payment for all repairs is secured before vehicle leaves the dealership.
- Maintains Customer Satisfaction Index (CXI) rating above group rating.
- Conducts all transactions in a professional legal and ethical manner.
What are the requirements for this job
- Previous experience preferred but not required.
- Skill and ability to apply and perform basic accounting functions and mathematic operations including addition subtraction multiplication and division.
- Skill and ability to use personal computers and related software applications including MS Office TCCCDK and dealership specific software.
- Must have general knowledge of vehicle mechanical operations.
- Skill and ability to communicate ideas and instructions clearly and concisely to both customers and technicians in a professional manner.
- Skill and ability to communicate effectively both orally and in writing.
- Must maintain a high level of integrity.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Proven ability to work independently and in a team environment promoting positive working relationships.
- Must have excellent interpersonal abilities and customer service skills.
- Must be able to maintain composure & a positive attitude under pressure
- Must be able to drive vehicles with manual transmission.
Automotive Dealership Experience Preferred
Tracy Toyota offers a full comprehensive benefit package including Medical and Dental Insurance Life Insurance a 401K plan advancement opportunities and much more!
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.
Job Type: Fulltime
Pay: $60000.00 $140000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Commission pay
Work Location: In person
Required Experience:
Junior IC
Employment Type
Full-Time
