Enterprise Account Manager
Enterprise Account Manager
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Deliverect
As a rapidly scaling global SaaS unicorn Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers all the while being a part of something larger than themselves.
Department Focus
Meet the Growth team at Deliverecta squad of highly motivated and seasoned professionals laserfocused on propelling our customers to new heights. We grasp the everchanging landscape of business needs and take a proactive approach reaching out to our customers to provide the help and support they need. Think of us as your growth partners dedicated to ensuring that every business maximises the potential of our platforms features and functionality.
Understanding that each of our customers has distinct needs goals and ambitions we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; were here to build longterm relationships. See us collaborating with our customers uncovering growth opportunities and cocreating innovative strategies that set the stage for their success.
At Deliverect we dont just talk about growthwe embody it. Our Growth team is the dynamic force behind businesses flourishing in todays everevolving landscape proving that success is not just a destination but a journey we navigate together.
Your Impact
As an Enterprise Account Manager you will play a critical role in fostering longterm relationships with Deliverects largest and most strategic customers in the US and Canada. You will be responsible for driving growth ensuring customer satisfaction and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverects solutions while positioning yourself as a trusted advisor and strategic partner.
A Typical Day
- Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities reducing churn and ensuring continued value realisation.
- Customer Relationship Management: Serve as the primary point of contact for enterprise customers building and maintaining strong relationships from the operational level to Csuite executives.
- Quota Accountability: Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverects offerings.
- Product Adoption and Advocacy: Ensure customers are leveraging Deliverects full suite of features to optimise their digital ordering strategies. Provide training best practices and recommendations to drive adoption.
- DataDriven Insights: Analyse customer usage data to identify trends risks and opportunities. Use these insights to inform strategic conversations and improve customer engagement.
- CrossFunctional Collaboration: Work closely with Customer Success Sales Product Marketing and Support teams to advocate for customer needs and drive mutual success.
- ProblemSolving: Address customer challenges with urgency and creativity ensuring their satisfaction and continued loyalty.
Your Expertise
- 3 years of experience in Account Management Customer Success or a related role within SaaS or restaurant technology.
- Proven ability to manage complex client relationships with a track record of driving growth and retention in a fastpaced environment.
- Strong relationshipbuilding skills with the ability to engage stakeholders at all levels from daytoday users to Csuite executives.
- An understanding of the order management restaurant technology or food delivery industries including familiarity with POS systems APIs and thirdparty delivery services.
- Datadriven mindset with experience using customer insights and analytics tools to inform strategy.
- Exceptional written and verbal communication skills with the ability to articulate complex ideas in a clear and persuasive manner.
- Strong business acumen and a customerfirst mentality with a passion for helping businesses succeed.
Additional Information
- This is a fulltime hybrid role with 4 days based in our Toronto office and 1 day working from home.
- Fluency in English is required with strong written and verbal communication skills being essential.
- In addition to the specific requirements outlined candidates should thrive in a fastpaced competitive environment demonstrate high motivation independence and teamwork and be committed to achieving common goals within the organisation.
Join Deliverect: Where You Shape Tomorrows Success
At Deliverect were not just seeking team members; were on the lookout for dynamic individuals who thrive in a fastpaced SaaS environment. We are fueled by perceptive ambitious and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fastgrowing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies enhanced vacation entitlement and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
PerformanceDriven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what mattersdelivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation where weekly releases and new features keep our products at the forefront.
Big Challenges Bigger Solutions: Be part of a mission to solve some of the global tech industrys most significant challenges.
Equal Opportunities at Deliverect:
Were committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds its crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds we currently cant offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability reach out to us at Join Deliverect a workplace where culture meets career advancement.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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