Guest Services Attendant
Guest Services Attendant
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Job Description
(Regular NonExempt)
Starting Salary Range: $16.89 $20.27/hour DOQ Closing Date:Open Until Filled
Shift/Workdays and Hours: Variable (Sunday 11:30 a.m. 5:30 p.m. Tuesday Saturday 9:30 a.m. 5:30 p.m.
How to apply: Using the apply now button on this page please complete the required online application upload a resume and a list of three professional references with full contact information. For general questions about the position contact Unique Hiram ator
Summary/Objective
The Guest Services Attendant is an essential part of the team and contributes to the overall mission of the division. They are often the first line of contact with our guests. Providing friendly accurate and professional guidance while assisting guests with questions. Receipting and collecting money for admission rentals and program fees answering the phone and data entry are daily tasks. This position will also be responsible for maintaining the overall cleanliness and appearance of any guest services areas which may include the gift store front desk or concession stand if applicable. This individual must be a selfstarter who interacts well with guests volunteers and staff and willing to help where needed. This position requires daytime evening weekend and holiday availability.
Essential Functions
Performs frontdesk duties at the gift store; assists customers and maintains appearance of guest services related locations.
- Greets and engages with and assists the guests/public with any questions with warmth professionalism efficiency and accuracy.
- Educates guests about the division mission and other guest related topics which might include; exhibits conservation theater outdoor terrace and trail membership gift store product concession product rental inquiries promotions events and education programs.
- Answers a multiline phone system and routes calls and follows through with questions in a timely manner.
- Operates cash drawer and credit card machine which includes accurate money collection and change.
- Promotes and educates the guests about the value of the membership program.
- Processes admissions creates receipts balances cash register and prepares applicable reports and daily deposit.
- Maintains gift store and/or concession stand (if applicable) appearance through cleaning staging restocking and food safety guidelines.
Performs additional duties as required.
- Attends meetings and training.
- Assists as requested with events rentals and education programs. A few examples might be set up tear down and trash removal.
- Provides support for staff with small projects.
- Manages stress brought about by interacting with potentially irate and/or defensive customers.
- Ensures compliancy with all applicable regulations policies and procedures in all duties.
- Performs work duties during the daytime evening weekend and sometimes holidays as required.
Required Education and Experience
- High school diploma GED or equivalent.
Preferred Education and Experience
- Bachelors degree in Business Communications Natural Sciences History or related field.
- One to three 13 years experience in cash handling and customer service.
- CPR First Aid AED certification.
Employment Type
Part-Time
