Take your career to new heights with Loopio!

Were looking for a passionate educator to join our Customer Education Team as a Training Specialist. We believe that when a customer is fully enabled for success through onboarding training and services were providing a strong foundation for their longterm adoption and growth with Loopio. This role will focus on facilitating and designing training materials for Loopios customer base at any stage in their Loopio journey. You will have the opportunity to fully own Loopios 1:many Instructorled training with the opportunity to develop further training based on product releases and Loopio best practices.

What Youll Be Doing

• Facilitate live training webinars that create value and help customers recognize success

• Create engaging training resources such as decks eLearning certification courses infographics and videos

• Develop and grow a thorough understanding of Loopios products and services

• Keep all Customer Education content accurate and uptodate

• Ensure a smooth customer experience and consistency between the various tools used for Customer Education

• Manage and record customer live training webinar attendance

• Leverage Loopios Learning Management System to develop a consistent webinar cadence track customer attendance and arrange followup communications

• Partner with Loopios EPD and Product Marketing team to be aware of all new product releases and ensure updated training resources when applicable

• Constantly seek out expertise from the RFX community to share with our customers

• Work with internal stakeholders across CX to develop an understanding of Loopios customer training needs

What Youll Bring to the Team

• You have a background in adult education training enablement or communications

• You have experience with educational tools such as course authoring video editing and graphic design software

• You are comfortable and confident when speaking in front of a large audience with experience in conveying information in a simple and understandable way

• You are highly organized and detailoriented with a proven positive track record of managing projects from start to finish

• You pay extremely close attention to details including spelling and grammar

• You love to teach and cant rest without ensuring all supporting documentation is in place

• You routinely demonstrate a strong desire to get things done and get things done right

• You consistently identify opportunities in every problem challenge or situation

• You are masterful in developing relationships and communicating with people

• You will contribute to the positive and fun team environment at Loopio

• You will bring a collaborative mindset with a willingness to support and learn from team members

Where Youll Work

• Loopio is a remotefirst workplace because we recognize the advantages of working flexibly. We are HQd in Canada with established hub regions around the world where we hire from.

• Our employees (or Loopers as we call ourselves! live and work in Canada (British Columbia and Ontario) London and India (specifically in Gujarat Maharashtra and Bengaluru).

• The majority of our team is based in ON and BC which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).

• We offer flexible coworking locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient coworking space located in the heart of Downtown Toronto and a 12minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!

• Youll collaborate with your teams virtually across the UK India and North America (were just a Zoom call and Slack message away! with core sync hours and focus time for headsdown work during the workday

• We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why Youll Working at Loopio

• Your manager supports your development by providing ongoing feedback and regular 1on1s we leverage Lattice for our 1:1s and performance conversations

• You will have the opportunity to elevate your craft and the opportunity to explore your creativity with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.

• We offer a wide range of health and wellness benefits to support your physical and mental wellbeing starting day 1 with Loopio.

• Well set you up to work remotely with a MacBook laptop a monthly phone and internet subsidy and a workfromhome budget to help get your home office all set up.

• Youll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.

• Participate in townhalls AMA (AskMeAnything) and quarterly celebrations to celebrate the big wins and milestones as #oneteam!

• Our four active Employee Resource Groups offer opportunities for employees to learn and connect yearround.

• Youll be a part of an awardwinning workplace with an opportunity to make a big impact on the business.

Questioning your qualifications Read this Hi there we recognize that all too often potential candidates dont apply for a position simply because they dont hit every single criteria included in the job descriptionparticularly members of underrepresented groups.

Whether or not your experience checks off all the boxes on a job posting we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage so weve created prompts in the application for you to share more about yourself. If youve made a career transition (or a few! youre self taught in a new role or you have skills/experience youd like to highlight we want to hear more about what you could bring to the table.

AI in Recruitment At Loopio we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team should you require accommodations at any point during our virtual interview processes.