Associate Customer Service Specialist
Associate Customer Service Specialist
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
We would like YOU to consider the position below to reach out to YOUR colleagues friends and business partners and to share with your own networks the following open position of Associate Customer Service Specialist with French - based in Warsaw Poland. Its a great opportunity to join the Customer Service Team at Medtronic and become part of a global healthcare company that improves peoples lives by providing innovative medical technologies services and solutions.In this position you will be able to use your proactive and problem-solving geared mindset while dealing with interesting cases of varying complexity for the French Overseas Territories market.
You will need good communication and customer service skills to provide accurate consistent and timely operational support to customers as part of the Medtronic Customer Service Operations Office.
You will also provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products processes and policies with the ability to monitor information flows and resolve incoming issues. You will contribute to the companys goals in the areas of customer satisfaction.
Responsibilities may include the following and other duties may be assigned:
- Representing the company to external and internal stakeholders being at ease with doing so via emails and the phone
- Entering orders answering customer queries and directing customers to the appropriate sales representatives when necessary
- Tracing shipments and interacting with the transport department to ensure timely deliveries take place
- Dealing with customer credits and product returns as well as disputes
- Working together with other stakeholders to achieve the desired outcomes including other departments to inform gain input and support decision making
- Regularly communicating with sales representatives and other internal departments for any process-related information and or changes
Required Knowledge and Experience:
- Spoken and written proficiency in French and English minimum level B2 or equivalent
- Minimum of 1 year of relevant experience in Customer Service Operations Departments
- Experience of using Microsoft Office particularly Outlook and Excel and willingness to learn new applications/tools
- Proactive and investigative mindset with a high level of attention to detail and good analytical skills
- Team player who at the same time can work independently on moderately complex tasks under general supervision
- Willingness to recommend process improvements to solve issues or improve efficiency
Previous experience in an export service department or in providing customer service to the French market experience of working with SAP ERP and/or EM/Verint tool would be an asset.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
IC
Employment Type
Full-Time
