ERP Associate

About PhonePe Group:

PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe we take extra care to make sure you give your best at work Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Job purpose

The Merchant Support specialist acts as the primary interface between Pincode and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Pincode platform. The successful candidate has an immediate distinct effect on the experience of Pincode Merchants. A Merchant Support specialist is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment all while adhering to service level agreements for phone Portal and email L2 cases.

About PhonePe Group:

PhonePe is Indias leading digital payments company with 50 crore 500 Million) registered users and 3.7 crore 37 Million) merchants covering over 99 of the postal codes across India. On the back of its leadership in digital payments PhonePe has expanded into financial services (Insurance Mutual Funds Stock Broking and Lending) as well as adjacent techenabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

About Pincode:

Pincode is a shopping app that offers a revolutionary new approach to ecommerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode every Indian shopkeeper regardless of their location is digitally empowered to tap into the vast potential of ecommerce creating unprecedented opportunities for growth while driving innovation at scale.

Duties and responsibilities

• Primarily handling merchant escalated cases daily.
• Working with the internal stakeholder to extract the resolution.
• Identify opportunities for process improvement considering the merchant and partner experiences
• Proactively help to resolve Merchant concerns in a timely professional and positive manner escalating issues to next level or other internal stakeholders as needed
• If required need to connect with the merchants via Phone or nonvoice channel to understand and work on the case efficiently and effectively
• Flexible to take up extra initiative or additional work as per the organizational requirement

Educational Qualification & Experience

• Education Graduate in any stream 1023
• Experience in Advanced Excel
• Skills Best written and communication skills & MS Office knowledge
• Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
• Experience 2 to 4 years

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support Maternity Benefit Paternity Benefit Program Adoption Assistance Program Daycare Support Program
• Mobility Benefits Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits Higher Education Assistance Car Lease Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people a work environment that thrives on creativity the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

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