Conversational Ai Architect - Senior Manager

Required Skills:

• Familiarity with the contact center architecture domain conversational design & implementation and industryspecific challenges

• Understanding of conversational (chats emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.

• Strong problemsolving and analytical skills to troubleshoot and optimize conversational AI systems.

• Proficiency in using frameworks like Dialogflow Rasa Amazon Lex IBM Watson or Microsoft LUIS.

• Understanding of language models and techniques for improving intent recognition and entity extraction

• Understanding and experience on cloud platforms (e.g. AWS Azure Google Cloud Omilia Cloud Platform Kore.ai OneReach.ai NICE Salesforce etc. and their services for building Conversational AI solutions for clients

• Expertise in Python or PySpark. R and JavaScript framework.

• Experience with RESTful APIs webhooks and integrating chatbots with other systems (CRM databases etc..

• Understanding of serverless computing for building scalable and efficient conversational systems

• Excellent communication and collaboration skills to work effectively with crossfunctional teams and stakeholders.

• Proven track record of successfully delivering conversational AI projects on time and within budget.

• Familiarity with Agile development methodologies and version control systems.

• Ability to stay updated with the latest advancements and trends in conversational AI technologies.

• Strong strategic thinking and ability to align conversational AI initiatives with business goals.

• Excellent project management skills to prioritize tasks manage resources and ensure project success.

• Knowledge of regulatory and compliance requirements related to conversational AI applications

• Experience in the telecom industry or a similar field

• Familiarity with customer service operations and CRM systems

• Certifications in cloud solution architectures project management or related areas like AWS Solution Architect Professional Google Cloud Architect Professional

Nice to Have:

• Familiarity with realtime streaming technologies network and data security implications and methods.

• Understanding of NoSQL databases (e.g. MongoDB Cassandra DynamoDB) for handling unstructured and semistructured data.

Project Delivery and Management:

• Work closely with the practice leadership in leading the team and developing capabilities

• Foster a collaborative and innovative work environment to drive the teams success.

• Manage and oversee endtoend project delivery navigate complex data concepts and ensure accomplishment of timelines and objectives

• Work closely with practice leadership to build proposals RFP and accounting for budgetary plans

• Lead and advise consultants/clients as a SME to formalize solutions data sources datasets data & use case clarifications that are to get a strong hold on the business solution

• Translate business needs into data science solutions and actionable insights

• Drive and conduct analysis using advanced analytics tools and coach the junior team members

• Implement necessary quality control measures in place to ensure the deliverable integrity

• Validate analysis outcomes recommendations with all stakeholders including the client team

• Build storylines and make presentations to the client team and/or PwC project leadership team

• Foster a collaborative and innovative work environment to drive the teams success

• Collaborate with clients to understand their business goals and challenges in the Convo AI domain

• Communicate complex concepts to technical/nontechnical stakeholders.

Firm development & Intellectual Capital development:

• Contribute to research white papers blogs and other IC development activities

• Contribute to the knowledge and firm building activities

What we offer:

• At PwC we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind we have introduced policies around WorkfromHome. Anywhere and flexible working hours.

• Midyear appraisal cycle to reward performance on time

• Opportunities to solve problems which matter to our clients and have a strong longlasting impacts

• Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost.

• A world class leadership to guide you on gaining expertise across various functions and a top notch

• Diverse peer group to support you throughout the journey

• Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation