Case and Workflow Product Manager
Case and Workflow Product Manager
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Job Description
Case and Workflow Product Manager
Division Business Directed Change Controls Capabilities and Frameworks
Salary National (Edinburgh and Leeds) ranging from 72100 to 85000 and London 79300 to 92000 per annum (Salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.
Across the FCA we use Salesforce as our core regulatory case management platform. It sits at the heart of many of our critical regulatory workflows with c.2500 users of the platform and c.450000 cases being managed a year.
The Controls Capabilities and Frameworks (CCF) Directorate drives excellence within the operational frameworks of Supervision Policy and Competition (SPC) the FCAs largest frontline Division. We act as the single point of contact for central FCA functions and work across SPCs 12 Directorates and more than 1500 colleagues to deliver consistent compliant and efficient ways of working.
Were looking for a talented business product manager to join the Business Directed Change (BDC) department in CCF. The department leads strategic projects that accelerate the FCAs ambition to become a more dataled and outcomesfocused regulator supports businessled product ownership for technology enabled transformation and provides Salesforce service and support to all FCA users.
Successful candidates will be responsible for transforming and continuously improving our regulatory case management workflows. They will be a strong leader with a background in product management. They will have experience of working with Salesforce demonstrate excellent stakeholder management and communication skills and have a track record in delivering usercentred innovative solutions to business problems.
The role will report to the Head of Business Directed Change in SPC and work closely with our Data Technology and Innovation (DTI) and SPC frameworks teams. It is to be the first businessled Case Management Product Manager role and is key to ensuring our Regulatory Case Management Service evolves in a strategic way that it is fit for purpose and meets business needs.
What will you be doing
Lead the case and workflow Product team inspire develop and manage the team ensuring they have the skills and support to excel; be a role model and leader
Own our Supervision case management product drive continuous improvement in line with business needs and a usercentred design ethos prioritise change delivery to drive best value drive delivery and adoption
Provide SME input into portfolio level change programmes/projects that impact case management through governance forums requirements gathering design and implementation use data to make evidencebased design choices ensure changes align with frameworks/ guidance and drive greater efficiency effectiveness and compliance
Support development of the case management strategy and roadmap engage a range of internal stakeholders to understand the priorities for our regulatory case management service and how it supports delivery of the wider FCA Strategy build and maintain strong relationships with business stakeholders to ensure that service delivery meets expectations
Support the setup of a new Regulatory Case Management Service (RCMS) and embedding of a new businessled product ownership model including setup of the case and workflow product team establishing new ways of working building artifacts to facilitate effective governance product management and measurement of value adoption and compliance
Share/collaborate with colleagues across the organisation to build a broader understanding of product management concepts and best practice provide coaching and support as required support the setup of a case management community of practice champion innovation and best practice
What will you get from the role
Opportunity to develop a deep understanding of how the FCA and Supervision operate and apply crossFCA standards of best practice to the delivery of digital products into SPC
Opportunity to shape the future of our Regulatory Case Management service supporting delivery of an integrated regulatory model and driving real improvements in user experience efficiency and effectiveness
Be a key driver of new digital agile ways of working which will change how the FCA operates this role is at the forefront of new businessled product ownership and agile disciplines
Opportunities to engage with a range of senior stakeholders on high profile and strategically important programmes of work
Opportunity to work in a collaborative learning environment with a team of talented and motivated colleagues
Which skills are required
We are a Disability Confident Employer; therefore disabled people or individuals with longterm conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here
Minimum
Prior product management experience
Prior agile digital delivery experience
Prior people management and leadership experience including setting up and managing businessled product teams; able to lead teams through ambiguity and in start up mode able to establish new ways of working
Essential
Proven track record of successful delivery and making good judgements including under pressure in a mature Productled organisation
Excellent relationship management and communication skills with a proven ability to build trust effectively manage a range of stakeholders and operate with credibility
Process improvement and change delivery experience including business case development ability to translate high level outcomes into tangible delivery land change effectively and measure value delivered
Experience working with Salesforce products and on case workflows with an understanding of systems and data architectures and user centred design practices
Innovative and pragmatic thinker able to engage constructively and challenge established approaches seek new usercentred solutions to business problems (leveraging new technologies)
Excellent analytical skills able to think clearly and rigorously about how best to assess operational risk and readiness and reach pragmatic evidencebased decisions
Strong team player and coach able to explain issues clearly and concisely work effectively with others to achieve positive outcomes and build the skills required within blended teams to deliver required outcomes
Intellectually curious and resilience able to thrive in a changing environment
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know 50 of our Executive Committee were the first in their family to attend university.
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this we particularly welcome applications from women minority ethnic disabled and neurodivergent candidates for our Manager role.
Benefits of working at the FCA
28 days holiday per year plus bank holidays
Hybrid working (work from home up to 60 of your time)
Private healthcare with Bupa
A noncontributory Pension of at least 8 of basic salary each month (there are several contribution levels that increase depending on your age up to 12 a month once you reach age 35
Life assurance of eight times your basic salary
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working parttime staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as Manager Regulatory
Advert Closing Date: Wednesday 23rd April (midnight)
First Round Competency Based Interview: w/c 28th April and 5th May
Psychometric Assessment: To be completed w/c 12th May
Final Interview: w/c 19th May
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Got a question
If you are interested in learning more about the role please contact:
For internal candidates: please speak to Lauren Pyrah on
For external candidates: please speak to Steve Christopher on
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
Required Experience:
IC
Employment Type
Full-Time
