IT Security Operations Analyst
IT Security Operations Analyst
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$ 50000 - 60000
1 Vacancy
Job Description
Location: Glen Rock NJ
Salary Range: $50000 $60000
About STIGroup Ltd.:
At STIGroup Ltd. we deliver toptier security solutions through innovation teamwork and excellence. Join our dedicated team as we safeguard our clients assets and provide exceptional IT and cybersecurity services.
Job Description:
The IT & Security Operations Analyst uniquely combines the roles of onsite IT Helpdesk Support Analyst and Associate SOC Analyst providing both direct technical support and cybersecurity threat monitoring. This position is ideal for professionals passionate about technology eager to learn cybersecurity fundamentals and committed to excellent client service.
Responsibilities:
Onsite IT Helpdesk Support:
- Provide onsite and remote technical support to clients resolving hardware software and networkrelated issues promptly and effectively.
- Troubleshoot and resolve technical issues via phone email remote support tools and onsite visits.
- Log and maintain detailed documentation of all support requests troubleshooting steps and resolutions in ConnectWise to ensure accuracy in tracking and reporting.
- Guide clients through system configurations software installations and troubleshooting procedures.
- Monitor IT systems proactively and address potential issues before they impact operations.
Associate SOC Analyst Duties:
- Monitor and analyze cybersecurity alerts utilizing SIEM and EDR tools.
- Perform initial triage investigation and documentation of security incidents.
- Escalate critical security incidents to senior analysts as needed.
- Address proactive security tickets and tasks assisting clients in maintaining secure environments.
- Document clear concise incident reports and findings within SOC management platforms.
- Support continuous improvement by providing insights into detection rules and monitoring practices.
Qualifications:
- Bachelors degree in Computer Science Information Technology Cybersecurity or a related field or equivalent professional experience.
- Prior experience in IT support helpdesk or technical support roles required.
- Familiarity with operating systems hardware software applications networking fundamentals and remote support tools.
- Interest in or basic experience with cybersecurity principles and tools (SIEM EDR solutions such as CrowdStrike).
- Excellent analytical problemsolving and communication skills.
- Demonstrated ability to manage multiple tasks effectively and efficiently.
- Certifications such as CompTIA A Network Security or CrowdStrike Falcon Administrator are strongly preferred but were willing to train the right person.
- Experience or interest in MacOS environments is a plus.
Compensation and Benefits:
- Competitive base salary commensurate with experience.
- Discretionary annual bonus.
- Comprehensive corporate benefits package including Medical/Dental/Vision/Life insurance and a 401(k) plan.
- Generous paid vacation and holidays.
- Professional development and advancement opportunities.
Join a team that values innovation teamwork and excellence. Where youll be empowered to grow collaborate and help protect our clients with cuttingedge IT and cybersecurity solutions.
Required Experience:
IC
Employment Type
Full-Time
