Retail Business Manager Germany mfd
Retail Business Manager Germany mfd
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Job Description
For over 35 years Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people planet and profit actively reducing our footprint on the planet that generously sustains us. So far this journey has led us to become a certified B Corp.
Purpose of the role
Aesop is seeking a dedicated Retail Business Manager (RBM) on a permanent basis who will be responsible for overseeing a selection of our stores and counters in the North of Germany as well as ensuring the achievement of sales targets in each of these doors.
In this role you will be responsible for driving the performance of the business and customer service behaviours of staff to maximize results and the achievement of Key Performance Indicators (KPIs). You will recruit lead develop and motivate your teams to drive individual and team performance whilst fostering a strong sense of communication and openness in line with Aesops culture and values.
You will be responsible for the consistent delivery of the Aesop customer service experience and operational excellence striving to achieve the highest standards possible. The RBM develops the reputation and profile of the Aesop brand their stores and counters by building the customer base with the assistance of their teams and developing productive relationships and partnerships in their local communities. A key conduit between Head Office and the stores you will build effective relationships and facilitates excellent communication throughout the company.
This is a fulltime position based in Berlin. The successful candidate will be required to be flexible to travel including outside of Berlin when required.
Key responsibilities of the role include but are not limited to
Drive sales performance through identifying opportunities to drive sales and increase brand awareness and exploit all commercial opportunities within brand guidelines.
Ensure service and customer experience is at the forefront of all we do.
Monitor monthly P&L statements to identify and implement strategies to manage controllable expenses and drive profitability in stores including payroll.
Build Store Manager capability in analysing and understanding retail KPIs and sales data coaching them on how to take appropriate action to improve sales performance and lift stores overall productivity
Drive the performance of Store Managers through monitoring their performance and providing feedback in a productive and constructive manner
Lead the recruitment of Store Managers and support them in recruiting and retaining best in class Consultants for their stores
Develop a succession plan for your team.
Utilise and build your internal stakeholder relationships to drive the business forward.
Partnering with the training team to actively train motivate and coach Store Managers and support them in addressing Consultant training requirements
Manage employee turnover by contributing to a positive harmonious and stimulating work environment that encourages and celebrates talent
Who we are looking for
25 years cluster / area management experience ideally gained within a retail environment
Commercial acumen demonstrated experience in driving business KPIs staff planning inventory etc.
Solid understanding of analysis and financial management
Excellent organisational skills and a demonstrated ability to multitask and manage varying stakeholder requirements
Demonstrated experience in the cultivation and enhancement of the customer experience in a retail environment
Experience in coaching and developing staff
Proficiency with MS Office including Word Excel PowerPoint; familiarity with POS systems such as Cegid Retail Pro or similar; familiarity with an HRIS platform such as Workday
Ability to build relationships and manage stakeholder expectations
Excellent communication (verbal and written) and interpersonal skills
Fluent in German and English language
Ability to be flexible with retail trading hours and work weekends when needed
Demonstrated experience in leading/ managing discussions that centre on performance improvement and/or performance management
Sound knowledge and experience in managing ER/ IR
We take a holistic approach to employment promoting professional development career growth employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation volunteering and matched giving programs. Employee benefits include
Flexible hybrid working pattern
Generous product discount allowance and biannual complimentary product allocation
Paid volunteering allowance for all employees
Bonus opportunity based on personal and business performance
Suite of options to aid development including complimentary access to LinkedIn Learning inhouse Product and Core skills training and study support opportunities
Access to employee assistance programmes complimentary subscription to Headspace mindfulness app and summer hours options.
The opportunity to work in a dynamic and stimulating environment alongside a talented team.
An inclusive Bcorp with vegan and crueltyfree certified products.
Aesop proactively seeks out curious creative passionate individuals who think laterally and are capable of delivering work of the highest standard. We place great importance on employee retention and development.
If this sounds like something you may be interested in please do apply now.
Aesop is committed to attracting developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Required Experience:
Manager
Employment Type
Full-Time
