SUMMARYThe Wire Specialist is responsible for providing a full range of professional technical and general support to clients and Bank personnel in processing of wires. The incumbent will provide service and support related to the Banks clients processing of incoming and outgoing wires. Provides excellent customer service via telephone by assisting branches/various departments with requests and inquires in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Assists clients branches and other internal departments inquiries and requests for wiring funds.
- Processes inbound and outbound phone calls with clients.
- Processes incoming wires via Wire Xchange system wiring system.
- Processes outgoing wires via Wire Xchange wiring system.
- Completes computer data input and posting entries as needed.
- Maintain Hypervigilance while processing wire to mitigate cyber security risks.
- Assists management with reports and research pertaining to wire volumes and statistics.
- Can process the following operational tasks if needed:
- Certifications as assigned
- General Ledger reconciliation
- End of Day Summation Processing
ADDITIONAL RESPONSIBILITIES- Demonstrates high degree of professionalism in communication attitude and teamwork with customers peers and management.
- Demonstrates high level of quality work
- Demonstrates a high degree of attention to detail.
- Adheres to all Company Policies & Procedures and Safety Regulations
- Adheres to local state and federal laws.
- Understands and complies with all company rules and regulations.
- Adheres to company policies regarding attendance and time keeping.
- Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACTIdentity Theft Information Technology and GLBA.
- Additional duties as assigned as it relates to the position.
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities.
| Required Experience:
Unclear Seniority