Director customer marketing
Director customer marketing
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Salary Not Disclosed
1 Vacancy
Job Description
About this role
Customers are at the heart of everything we do at Writer and our mission as a customer marketing team is to make our customers famous! We are looking for a Director of Customer Marketing to lead this team and bring this mission to life. This role will be responsible for recruiting customer advocates producing written and video assets running our customer advisory boards integrating customer into broader marketing campaigns and enabling our sales teams to speak on customer stories.
This role requires passion for storytelling deep empathy for customers ability to drive executive engagement and ability to produce highquality assets with speed. This candidate must have experience in enterprise marketing and people management.
Your responsibilities
Collaborate with sales and customer success to identify and engage customer advocates
Develop compelling written and video assets that highlight customer challenges successes and the value they derive from Writer
Manage and lead customer advisory boards with CXOs at Fortune 500 companies overseeing strategy board membership and meeting content
Partner with the broader marketing team to integrate customers into key initiatives such as webinars podcasts content and events
Equip sales teams with the tools and stories they need to effectively communicate the value of Writer to potential customers
Work closely with customer success to evangelize Writers program management methodology
Build strong relationships with executives and crossfunctional partners in marketing gotomarket (GTM) strategy sales and customer success
Manage and mentor members of the customer marketing team
Is this you
A track record of success in customer marketing including strategy development asset and campaign and executive engagement
7 years of experience in B2B marketing preferably in the tech or SaaS industries
Strong written and verbal communication skills with the ability to craft compelling narratives that resonate with diverse audiences
A deep understanding of the enterprise market and the buyers journey
Strategic thinker with a resultsdriven approach
Strong relationship builder who can collaborate effectively with internal stakeholders and external customers
Get things done mentality with ability to thrive in ambiguity and a fastpaced environment
Keen eye for quality and ability to maintain a high bar of excellence for what we produce
Benefits & perks (US Fulltime employees)
Generous PTO plus company holidays
Medical dental and vision coverage for you and your family
Paid parental leave for all parents 12 weeks)
Fertility and family planning support
Earlydetection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual worklife stipends for:
Home office setup cell phone internet
Wellness stipend for gym massage/chiropractor personal training etc.
Learning and development stipend
Companywide offsites and team offsites
Competitive compensation company stock options and 401k
Writer is an equalopportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page you acknowledge and agree to Writers Global Candidate Privacy Notice.
Required Experience:
Director
Employment Type
Full-Time
