Customer Service Specialist
Customer Service Specialist
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Job Description
Job Summary:
Under general supervision the Customer Service Specialist (CSS) serves as the primary liaison for addressing company/customer inquiries productrelated questions and order status. Upholding the highest standard of professionalism the CSS is committed to nurturing customer loyalty by consistently delivering service that surpasses expectations.
Job Expectations:
Engage directly with customers through various communication channels such as email chat and social media.
Collaborate with warehouse and logistics partners to resolve inquiries and manage exceptions.
Provide prompt responses to all customer inquiries.
Gather and assess relevant information to effectively address inquiries and manage complaints.
Successfully resolve customer complaints while maintaining professionalism.
Manage customer accounts ensuring accurate documentation of interactions and actions taken.
Facilitate effective communication and coordination among internal departments.
Initiate followups on customer interactions for enhanced service.
Process Return Merchandise Authorizations (RMAs) as required.
Escalate customer concerns for timely and satisfactory resolution.
Knowledge Skills and Abilities:
Required:
Demonstrates a professional positive and customercentric attitude.
Strong interpersonal skills.
Excellent verbal and written communication abilities.
Effective listening skills.
Proficient in problem analysis and innovative problemsolving.
High level of attention to detail and accuracy.
Familiarity with customer service principles and practices.
Demonstrates adaptability and takes initiative.
Maintains composure under stress.
Willingness to work weekends when necessary.
Equipment Knowledge:
Experience with Microsoft Office Suite (Word Excel PowerPoint)
Experience with Google Business Suite (Gmail Drive Docs Sheets Forms) preferred
Ability to type 40 WPM
Experience Requirements:
Generally requires a minimum of two 2 years related experience typically in a contact center environment.
Education Requirements:
High school diploma required. Associates degree preferred or a combination of education and equivalent experience.
#LILR1
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits visit us at iHerbBenefits.
Anticipated Pay Scale:
$22.28 $25.53 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience.
Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity
iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visitwww.iHerbBenefits.For our international team members you may be eligible forbenefitsdepending on the country where you are employed.TheTalent Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
Required Experience:
Unclear Seniority
Employment Type
Full Time
