Patient Services Specialist-Atrium Health Concord Pediatrics Developmental
Patient Services Specialist-Atrium Health Concord Pediatrics Developmental
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Our team members are part of an environment that fosters health hope and healingfor all driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a worldclass patient experience every person every encounter every time.
Essential Functions
- Exemplify caring and compassionate customer service to create an excellent patient experience
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Demonstrates critical thinking skills and decisive judgment in an oftenhectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
- Manages patient registration insurance verification scheduling collection and cash receipting arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Encourages patient utilization of frontend technology during the registration process
- Enters and maintains confidential and accurate patient information including patient insurance billing and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
- Monitors inventory and stock medications narcotics and emergency medications/equipment
Physical Requirements
Must be able to sit for long periods of time and work in a fastpaced office environment. Should be able to bend and lift up to 10 lbs.
Education Experience and Certifications
High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred Front desk practice experience preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
