IT Services Technician
IT Services Technician
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Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
IT SERVICES TECHNICIAN
SpaceX is looking for an experienced IT services technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of high caliber engineers and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX from onboarding and setup to upgrade installation troubleshooting repair and replacement of hardware and software solutions asset recovery and protection. This team also has architectural responsibilities in the areas of enduser computer infrastructure printing and conference room technologies.
The person in this position must have strong overall IT technical skills while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a selfstarter and have excellent motivation leadership and ingenuity to excel at this position.
RESPONSIBILITIES:
- Provide 1st and 2nd and 3rd tier support to SpaceX employees.
- Manage on site inventory and the total lifecycle of IT assets.
- Procure configureand deploy computer hardware and mobile cellular devices.
- Troubleshoot software and hardware issues in person and remotely.
- Configure and troubleshoot desktop label and large multifunction printers.
- Network support and troubleshooting from device connectivity to VLAN configuration.
- Configure nontraditional network attached devices (production metrology and test machines)and interface with SpaceX infrastructure.
- Develop new workflows and solutions working directly with IT engineering groups and other internal/external resources to resolve complex issues.
- Write instructional documentation and convey highly technical ideas in terms that nontechnical people can understand.
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate.
- 1 years of professional experience building deploying and troubleshooting computer systems hardware printers software and IP networks within an enterprise environment.
- Experience supporting Microsoft technologies.
PREFERRED SKILLS AND EXPERIENCE:
- Experience supporting Mac iOS and Linux environments.
- Technical certifications (i.e. A Network MCSE).
- Working knowledge of audiovisual equipment.
- Comfortable working with mission critical and sensitive systems with a sense of urgency appropriate to the responsibilities.
- Able to work independently while maintaining patience with the constant interruptions.
- Due to the high visibility of this position excellent written verbal and phone communications skills.
ADDITIONAL REQUIREMENTS:
- Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers unpacking and rackmounting equipment).
- Must have valid drivers license.
- Must be willing to work extended hours weekends and overtime as needed.
- Must be willing to work all shifts overtime and/or weekends as needed. Approximate shift start times:1st shift 6:00AM) & 2nd shift 6:00PM).
COMPENSATION AND BENEFITS:
Pay Range:
IT Services Technician/Level 1: $29.00 $35.00/hour
IT Services Technician/Level 2: $34.00 $40.00/hour
IT Services Technician/Level 3: $38.00 $45.00/hour
Your actual level and base salary will be determined on a casebycase basis and may vary based on the following considerations: jobrelated knowledge and skills education and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for longterm incentives in the form of company stock stock options or longterm cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and longterm disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Required Experience:
IC
Employment Type
Hourly
