Sr Software Development Engineer II - Terraform Customer Engineering TCE
Sr Software Development Engineer II - Terraform Customer Engineering TCE
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Job Description
About HashiCorp
HashiCorp solves development operations and security challenges in infrastructure so organizations can focus on businesscritical tasks. We build products to give organizations a consistent way to manage their move to cloudbased IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS Microsoft Azure Google Cloud and other clouds as well as onpremises environments easing their ability to deliver new applications.
At HashiCorp we have used the Tao of HashiCorp as our guiding principles for product development and operate according to a strong set of company principles for how we interact with each other. We value topnotch collaboration and communication skills both among internal teams and in how we interact with our users.
The Role
As a Senior Software Engineer on the Terraform Customer Engineering team you will play a pivotal role in improving the responsiveness and supportability of our Terraform product. This team is dedicated to addressing customer pain points by quickly responding to bugs fixing complex nonsev1 issues and applying pragmatic solutions. Additionally you will focus on enhancing tooling diagnostics and supportability resulting in faster relief for our customers.
Key Responsibilities
- Swiftly identify and resolve bugs ensuring our customers experience minimal disruption and maximum satisfaction.
- Dive deep into intricate nonsev1 issues applying pragmatic and creative solutions to address customer pain points effectively.
- Innovate and improve the tooling and diagnostics for Terraform boosting the products supportability and overall performance.
- Work closely with our support teams to understand and prioritize customer issues driving a continuous improvement culture and faster resolution times.
- Develop and refine robust processes to guarantee our services high availability scalability and reliability.
- Play a crucial role in enhancing the overall customer experience by delivering highquality customercentric solutions and product enhancements.
Ideal Candidate
- 8 years of software engineering experience focusing on cloud services and infrastructure.
- Proficient in Go and familiarity with other programming languages (Python and Ruby) which is considered beneficial.
- Extensive experience with cloud computing platforms (AWS Azure GCP) and infrastructure as code (Terraform).
- Demonstrated ability to tackle complex technical challenges and deliver innovative solutions.
- Strong problemsolving skills and the ability to work collaboratively across diverse teams.
- Keen interest in operational process improvement and delivering customercentric solutions.
- Excellent communication and collaboration skills with a focus on customer satisfaction and team success. #LIHybrid #LISG1
HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process wherever these are located. More information on how IBM protects your personal information including the safeguards in case of crossborder data transfer are available here: link to IBM privacy statement.
Required Experience:
Senior IC
Employment Type
Full Time
