Client Service Director Operations
Client Service Director Operations
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1 Vacancy
Job Description
Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of homebased and communitysetting services.
We are hiring a Client Service Director Operations to lead client operations across our GTA/Dufferin Nursing Clinics and Halifax/Mississauga/Halton/Dufferin Personal Support Services.
Reporting to the Vice President of Client Services the Client Service Director Operations will provide key leadership guidance and planning for developing their assigned geographic area represent Closing the Gap to our external stakeholder partners and mentor local Client Service Managers and Supervisors.
This is a fulltime permanent position based in the GTA. It supports our GTA/Mississauga and Nova Scotia locations in a hybrid environment of home branch clinics and inoffice.
If you thrive in a collaborative environment enjoy working for a purpose and are inspired by the people you work with and support come and join our Team Made for Caring!
What youll be doing:
Operational Leadership
- Responsible for providing strategic and operational leadership to home and community care programs in assigned geographic areas. Your goal will be to ensure a seamless experience of our integrated healthcare services for our clients their families caregivers and healthcare providers.
- Build lead and coach a team of highperforming Client Service Managers and Supervisors to develop a mutiprofessional workforce model with agility to work across the integrated healthcare system
- Build and maintain relationships with primary care networks leaders across various Health Authorities in different provinces and other key local stakeholders to advance CTGs service models and approaches
- Engagement of clients families and providers in program development and codesign
- Create and implement business and growth strategies by analyzing and understanding market data and working to bring it from an idea on a page to an executable plan for change and improvements.
- Develop actionable plans to meet budgetary responsibility and fiscal management for the assigned portfolio
- Collaborate with other members of the Senior Governance Team to support the delivery of CTGs corporate goals analyze local data and establish plans for continuous improvements to the quality of service for our clients.
- Report on program performance and report KPIs to a broad audience of partners
Skills needed for success:
- Minimum of 5 years in progressive leadership positions in healthcare or home and community environments
- Minimum of 3 years of operational experience managing expenses in relation to revenue; analyzing the ongoing financial status of the Branch to ensure that established financial goals are being achieved; completing monthly and annual financial reports as requested.
- Completion of a Masters degree in Business or a healthrelated discipline is an asset.
- Current Registration with the College of Nurses of Ontario or College of Nurses of Nova Scotia is in good standing is nice to have
- Strong knowledge of business and clinical operations principles practices and methods service delivery financial management and control program development implementation and evaluation.
- Proven ability to build and lead highperformance teams
- Experience in operational planning development and evaluation with the ability to identify longterm strategies and goals.
- Excellent networking influencing and interpersonal skills with the ability to work at all levels of organizations internally and externally exercising a good level of diplomacy
What you can expect:
As a member of Closing the Gap Healthcare we are built to be a Team Made for Caring; you can expect:
- Competitive wages based on experience
- Group benefits including an Employee Assistance Plan
- Company contributions to your RRSP
- Ongoing tools webinars and resources to support mental health
- A culture of recognition and appreciation
- A dynamic and collaborative team committed to excellence
Who we are:
Closing the Gap Healthcare (CTG) is proud to be a Canadianowned awardwinning fully accredited and governmentfunded organization (Ministry of Health).
We are dedicated to providing people of all ages the highest level of care across a wide range of homebased and clinic healthcare services. Everything we do is based on ethical principles compassion and commitment to meet the highest practice standards. We are in every way A Team Made for Caring.
The Not So Fine Print:
We are excited you are considering applying to become a valued member of our Team Made for Caring.
This position is open to individuals who are eligible to work in Canada and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.
Closing the Gap is committed to a highquality and safe environment for our team members and clients/families.
At Closing the Gap we strongly encourage all new hires to be vaccinated against COVID19 and Influenza as unvaccinated team members put themselves coworkers their clients their clients families and CTGs communities at unnecessary risk.
Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability please do not hesitate to contact Human Resources at at your earliest convenience.
#IND3
Required Experience:
Director
Employment Type
Full-Time
