Director of Operations
Director of Operations
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Job Description
The position plans directs and manages the activities and personnel engaged in facility operations by implementing strategies to manage departmental operations; assist in developing a operations staff of first line supervisors; implementing strategies to manage the delivery of operations services that exceed customer expectations with minimal shrinkage; developing support operations supporting equipment and personnel; analyzing customer satisfaction surveys; assist in evaluation of new automated facility operations management systems and enhancement of existing systems; managing operations budgets and contributing to the total team effort.
Responsibilities:
- Lead coach mentor and inspire others to achieve optimum results by demonstrating role model behavior on a consistent basis in all that is said and done.
- Implement strategies to manage the timely delivery of all operations services in and under all circumstances; initiate customer and/or vendor meetings to ensure understanding of facility operations priorities and to identify shortfalls that could impact departmental mission; establish review of new customer facility operations standards and identify plan for implementation of new and/or revised policies and/or procedures to meet and exceed customer expectations.
- Manage facility operations continuous improvement goals by reviewing direct reports performance as well as monitoring current year performance.
- Lead intra-departmental teams in review of processes to improve facility operations functions; proactively seeking customer requirements and comments on quality of service; while ensuring the fair application of company policies; treating employees with respect; being an advocate for improving the effectiveness and efficiency of the materials management process.
- Develop facility operations management training coaching and evaluating the performance of all the direct report for departmental operations; reviewing management and employee training needs and holding management accountable for understanding and applying company employment policies fairly; supporting diversity in the work-force.
- Oversee and supervise the Facilities Coordinator Industrial Engineer Production and Warehouse Management and System Maintenance Technicians.
- Work with the Site Manager to ensure that incoming work fits the facility capabilities and is processed correctly to issue proper billing.
- Analyze division or department budget requests to identify areas in which reductions can be made and allocates operating budget.
- Confer with administrative personnel and reviews activity operating and sales reports to determine changes in programs or operations required.
- Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.
- Conduct performance appraisals for direct reports in a timely manner.
- Develop communicate and maintain appropriate career development plans for all direct reports.
- Performs other duties assigned by management representatives within the scope of responsibility and the requirements of the job.
Qualifications :
- Must possess required knowledge skills abilities and experience and be able to explain and demonstrate with or without reasonable accommodations that the essential functions of the job can be performed.
- Knowledge of facility operations supply chain management systems and capable of learning how such automated systems function.
- Knowledge of facility operations supply chain management planning techniques.
- Knowledge of budgeting methods and systems.
- Knowledge of leadership managerial and supervisory techniques and principles.
- Skill in performing detailed work in an accurate and organized manner.
- Skill in effective oral and/or written communication.
- Skill in conflict resolution.
- Skill in using Microsoft Excel PowerPoint E-Mail Word and Internet Explorer.
- Ability to communicate well with employees at all levels of responsibility.
- Bachelors Degree in Business Industrial Management Engineering Graphic Arts or related field or equivalent years of experience
- Minimum of 5 years diversified management experience within the printing industry with proven success in leading a facility
- Excellent knowledge of managing full facility P&L
- Continuous improvement / Lean skills preferred
Additional Information :
All your information will be kept confidential according to EEO guidelines.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
