Customer Relation Manager

Job Summary:

Jenkins Genesis of Leesburg is seeking a highly motivated and customercentric individual to join our team as a Customer Relation Specialist. This fulltime hourly administrative position is based in Leesburg Florida and offers a great opportunity for an individual looking to grow their career in the auto industry. As a Customer Relations Specialist you will play a critical role in ensuring exceptional customer experiences and building longlasting relationships with our valued clients.

About Us:

Jenkins Auto Group founded by Don Jenkins in 1998 is an industryleading automotive retailer based in Ocala FL. With over 1300 employees representing 17 automotive brands we offer new and preowned vehicles financing warranties automobile parts accessories service and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism integrity and enthusiasm. At Jenkins Auto Group we believe in promoting growth and upholding our forward trajectory through great people high standards and best practices recognizing that our team is integral to our success.

Compensation & Benefits:

Jenkins Genesis of Leesburg offers competitive hourly pay and a comprehensive benefits package including health dental and vision insurance paid time off and company discounts on vehicle purchases and services.

Responsibilities:

Build and maintain strong relationships with customers by providing attentive and personalized service
Act as a primary point of contact for customers addressing any inquiries or concerns they may have
Coordinate and schedule vehicle service appointments
Ensure timely and accurate communication with customers regarding any updates or changes to their service appointments
Collaborate with other departments to resolve any customer issues and enhance overall customer satisfaction
Proactively seek out customer feedback and utilize it to improve our services and processes
Maintain organized and accurate records of customer interactions and transactions
Keep up to date with product knowledge and company policies to effectively assist customers with their needs

Requirements:

High school diploma or equivalent is required
Excellent communication and interpersonal skills
Strong organizational and problemsolving abilities
Ability to work in a fastpaced environment and handle multiple tasks simultaneously
Proficiency in Microsoft Office and basic computer skills
Must be able to work fulltime and have a flexible schedule including weekends

EEOC Statement:

Jenkins Genesis of Leesburg provides equal employment opportunities to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Jenkins Genesis of Leesburg complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.