Onsite Coordinator
Onsite Coordinator
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Job Description
About Us:
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1600 expert immigration and visa professionals attorneys and qualified migration consultants located in over 60 offices in 27 countries.
With thirty years of experience CIBT is the primary service provider to 75 of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas the market leader for business and other travel visa services for corporate and individual clients.
We commit to delivering a superior service experience to our clients on each and every engagement.
POSITION OVERVIEW:
We have an exciting opportunity to the face of the CIBT working as a dedicated specialist to support one of our most valuable clients inSeattle WA. As a Onsite Coordinator you will learn about the travel industry specifically country entry requirements and prepare travel visas partnering with our high end clients to successfully obtain a business visa passport and other travel documents. A key part of the role is to liaise directly with clients understanding their personal situation and ensuring the appropriate solutions. Our Onsite Coordinator use their expertise to provide prompt high quality tailored advice and guidance based on individual needs.
As part of our team you will learn from and work with worldclass visa and immigration experts. You will learn in a dynamic collaborative and complex global environment using industryleading technology solutions.
Our ideal candidate is a selfmotivated and selfdisciplined individual who can coordinate with multiple groups through clear concise communication. Were looking for someone who is able to adapt to the everchanging nature of the travel service industry all with a positive attitude and customer satisfaction in the forefront of their priorities. If organization attention to detail and the ability to multitask are your strong suits you would be a great addition to our team!
As an Onsite Coordinator with CIBT you will:
Showcase your skilled customer service techniques while providing accurate information pertaining to visa and passport requirements to all employees of the OnSite client.
Resolve issues in a professional and expedient manner while keeping both the interest of the client and the interest of CIBTin mind.
Maintain loyalty to CIBTs policies and procedures while adhering to the culture of the OnSite client.
Responsible for the entire process of obtaining visas and passports for employees within the OnSite company.
Represent CIBT in a professional manner ensure compliance to CIBT policy and ethics and adhere to the Standards of Work policies and procedures.
Other job duties as assigned by management.
In this position you will:
Manage the visa and passport application process beginning with identifying the need of a visa and continuing through the entire application process.
Collect necessary documents from the traveler and submit them to the relevant Consulate in order to ensure meeting the need date of the client.
Assist clients on visa processing challenges while creating and implementing solutions to overcome these challenges. In addition to the abovementioned responsibilities this position is also responsible for other ad hoc assignments or duties related to CIBTs visa processing business as assigned by a manager.
Experience Required:
12 years of working in a professional office environment
Prior travel industry experience is an asset but not required
WORKING CONDITIONS/LOCATION:
Office environment: exposure to computer screens interaction with others in an office environment
This position is located in the clients office in Seattle WA. Must be able to commute to Seattle WA on a daily basis.
PHYSICAL DEMANDS:
Visual acuity; ability to view computer screen for a full shift approximately eight hours
Sitting for an extended period of time
Manual dexterity for operating a computer keyboard and mouse
Speaking for operating a phone with the ability to convey detailed information accurately and clearly
EQUAL EMPLOYMENT OPPORTUNITIES:
As part of our dedication to the diversity of our workforce CIBT is committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion. If you need assistance or an accommodation due to a disability you may contact us
Required Experience:
IC
Employment Type
Full-Time
