Customer Service Officer
Customer Service Officer
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Job Description
About Toll Group
At Toll we do more than just logistics we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup
Global Logistics provides sophisticated supply chain solutions from endtoend or part solutions warehousing and distribution to dedicated transport solutions across the globe and to some of the most remote corners of the world.
We provide specialised integrated logistics services to customers in a range of industries including mining chemical gases steel and plastics petroleum energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth 24 hours a day seven days a week and require a logistics partner who can match their needs. We offer integrated valuebased logistics solutions that bring greater operating efficiency and savings to our customers supply chains.
The Role
Our Laverton North Site is a Dangerous & Hazardous Goods facility supporting several B2B customers. A fastpaced site driven by safety and compliance this facility services major ASX listed Chemical suppliers and manufacturers.
We are looking for a customer service superstar to join our Resources & Industrials function based in Laverton North. You will be responsible for:
Providing high quality customer service to key account customers to support our growth and Tolls customer experience through the provision of driving customer satisfaction and customer retention through overall business success.
Processing orders accurately using PWMS and RAMCO via data entry (Current Management Systems)
Ensure the highest level of service is provided to internal external customers and stakeholders
First Contact for any queries
Building relationships and effectively communicating with all stakeholders including customers warehouse and transport as required
About you
To be successful in these roles you will need:
Previous experience in a high volume customer service position including high level data entry
Previous experience/exposure to transport or warehouse industry highly regarded
Excellent computer literacy MS Office knowledge and typing skills
Excellent communication and interpersonal skills
Organisational time management communication conflict resolution and customer service skills
What moves you
At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industryleading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.
Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages ethnicities genders and abilities.
To find out more about us visit www.careers.tollgroup
You must be entitled to work in Australia and be prepared to undertake preemployment checks including a criminal history check and medical.Required Experience:
Unclear Seniority
Employment Type
Full-Time
