Associate Director of Enrollment Operations
Associate Director of Enrollment Operations
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Job Description
SUPERVISION RECEIVED: Supervised by the Assistant Vice President of Enrollment
SUPERVISION EXERCISED: Graduate Assistants and/or Student Employees
POSITION SUMMARY: At Moravian University we are dedicated to empowering students through innovative education and personalized support. As the Associate Director of Enrollment Operations (ADEO) you will play a crucial role in ensuring the seamless operation of our admissions and financial aid systemshelping those who support students succeed.
In this role you will manage and enhance the Customer Relationship Management (CRM) system and assist in support of financial aid and student information system to optimize enrollment processes and integration with University systems. Your work will focus on improving efficiencies streamlining workflows and providing datadriven insights that enable our admissions and financial aid teams to better serve students. You will also serve as a trusted advisor and technology champion ensuring that staff are equipped with the tools training and strategies needed to create an exceptional experience for prospective students and their families. As in any role at Moravian you will also have the opportunity to directly support students and families throughout their experience at Moravian.
If you are passionate about higher education committed to continuous improvement and excited to work behind the scenes to enhance student success we invite you to join our dynamic team!
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Strategic Operations & Technology Management
- Oversee and maintain CRM financial aid software and student information system among others to ensure seamless data management and workflow facilitation.
- Analyze system functionality and implement best practices to improve the student enrollment experience and institutional efficiency.
- Develop strategies for data integrity reporting and performance analytics ensuring leadership has actionable insights for decisionmaking.
- Collaborate with crossfunctional teams (e.g. Registrars Office Academic Affairs Center for Global Education Career and Civic Engagement) to build a cohesive and studentcentered enrollment experience.
Support & Training for Enrollment Teams
- Act as a bridge between technology and people empowering admissions and financial aid staff with comprehensive training onboarding programs and userfriendly guides.
- Provide ongoing technical support and system troubleshooting ensuring teams can effectively utilize CRM and financial aid platforms.
- Develop and regularly update training manuals and internal documentation to support staff development.
Marketing & Communication Operations
- Execute and support communications workflows ensuring prospective students receive timely and personalized information via email chat web prompts print materials and more.
- Support project planning fulfillment and deployment of communication campaigns to strengthen engagement with prospective students.
Data Analytics & Process Improvement
- Create manage and interpret reports and dashboards to assess recruitment and marketing effectiveness.
- Partner with leadership to refine datadriven enrollment strategies that enhance recruitment outcomes.
- Ensure accuracy and consistency in data collection working closely with Information Technology to troubleshoot and resolve system issues.
QUALIFICATIONS:
- Bachelors degree in a related field required.
- Experience in admissions financial aid or higher education operations preferred.
- Strong analytical technical and problemsolving skills with an eye for efficiency and process improvement.
- Exceptional communication and collaboration abilities to support and train diverse teams.
- A commitment to student success and Moravian Universitys mission of fostering an inclusive studentfocused learning environment.
- Knowledge of enrollment databases CRM systems and data management practices preferred.
- Ability to manage multiple priorities in a fastpaced environment.
WHY JOIN US
At Moravian University we dont just educate studentswe empower them to thrive. This role is an opportunity to make a meaningful impact by supporting the professionals who shape the student experience. If you are ready to combine technical expertise with a passion for student success we encourage you to apply!
TO APPLY: Qualified candidates should attach their cover letter and resume to their online application by clicking Apply Now.Please attach documents as a PDF file.
Moravian Universitys mission is to prepare individuals for reflective lives and leadership in a world of change. In support of this mission we are dedicated to fostering an educational and professional environment that is enriched by individuals of varied backgrounds experiences and perspectives.
As part of Moravian Universitys institutional values all employees contribute to upholding our Community Standards and Expectations which emphasize respectful engagement accountability inclusion and lifelong learning.
Moravian University is an equal opportunity employer and does not tolerate discrimination harassment or retaliation against any applicant for employment or admission on the basis of a characteristic protected by federal state or local laws. Please see Moravian Universitys Equal Opportunity and Title IX nondiscrimination statement for additional information.
Please visit moravian/benefits to review benefits offered at Moravian University*
WORK ENVIRONMENT: The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.
The individual is routinely exposed to indoor conditions and outdoor weather and temperature extremes and moderate noise level.
We welcome applicants of all abilities and are dedicated to fostering an inclusive work environment. If you need any accommodations during the hiring process or in your role we encourage you to reach out to Human Resources at or 610.861.1527. View the standard physical demands for positions at Moravian University.
The specific statements shown in each section of this description are not intended to be allinclusive. They represent typical elements and criteria necessary to successfully perform the job.
Required Experience:
Director
Employment Type
Full Time
