Writing Centre Support Specialist -
Writing Centre Support Specialist -
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Description
Requirements
The Writing Centre Support Specialist provides administrative support to a team of volunteers PTIC contractors and work study students in various tutoring roles in the TRU Writing Centre. The Specialist works closely with the Writing Centre Coordinator to ensure effective daytoday operations of the Writing Centre and the Centres participation in the provincial WriteAway tutoring program.
MAJOR DUTIES & RESPONSIBILITIES
- Sets up organizes and modifies appointments and tasks. Oversees procedures and daily Centre operations.
- Maintains updates and builds tutoring schedules in the online scheduling software WCOnline. Schedules Peer Academic Coaches in partnership with the Supplemental Learning program.
- Supports tutoring staff by answering questions and troubleshooting issues or problems that arise.
- Offers feedback on writing by questioning clarifying and guiding student learners. Answers questions about plagiarism various writing formats grammar content and citation styles both facetoface and online.
- Responds to emails phone inquiries and texts and monitors various social media platforms.
- Acts as an institutional point of contact for the provincial WriteAway tutoring program. Selects tutors for the WriteAway schedule and provides ongoing training and support.
- Creates and maintains the Centres website and utilizes programs such as ACM and Notepad.
- Promotes and advertises Writing Centre programs and services.
- Proofreads and edits blog posts student handouts posters and other promotional materials.
- Generates statistical data for regular reporting on the Centres activities and for the Peer Academic Coaching program.
- Coordinates special work assignments for tutoring staff.
- Addresses student complaints referring to the Writing Centre Coordinator as needed.
- Manages a tutoring budget of approximately $30000 per year and oversees payroll for 25 tutors.
- Provides coaching for tutors who are late for shifts or not performing assigned tasks.
- Provides support for the Writing Centre Receptionist (e.g. training assigning tasks checking work providing feedback etc.
REPORTS TO
Director Student Access and Academic Supports
Requirements
EDUCATION:
- Bachelors degree in a related field
- TESL certification or equivalent
EXPERIENCE:
- Three years recent related experience including:
- Tutoring in a second/additional language setting
- Providing administrative support and using scheduling systems/software
SKILLS KNOWLEDGE OR ABILITIES RELATED TO THE JOB
- Ability to deal courteously and tactfully with others
- Ability to communicate effectively both verbally and in writing
- A comprehensive understanding of academic standards writing and grammar
- Ability to plan multiple tasks in a timely fashion
- Ability to learn new systems quickly
- Advanced computer knowledge with a high level of understanding of Microsoft Word Excel PowerPoint SurveyMonkey ACM web page management and WCOnline
- Ability to perform electronic data entry at 45 wpm
- Excellent accuracy and attention to detail
- Ability to exercise sound judgment
- Ability to work effectively both independently and as a team member
- Excellent organizational skills and ability to be resourceful
- Ability to establish priorities meet deadlines and effectively deal with unexpected situations
- Excellent interpersonal and intercultural communication skills
WORKING CONDITIONS
- Working in close proximity to students
- General office conditions
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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