Director Digital and IT

Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multiyear overnight camp experiences. Whether at camp or back home in their communities between visitsour youth work to build social emotional leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged and successfully transition to adulthood.

At Tims Camps we are catalysts for good helping our youth participants and teammates be the best they can be developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and together we help shape leaders that build stronger communities.

Position Overview:

Tims Camps is seeking a strategic leader who will be responsible for overseeing an investment and subsequent update to our Digital and IT operations. The Director of Digital and IT will oversee the ongoing operations of our Digital and IT programs systems and practices as updates are implemented. This role will be required to align people processes and resources to affect organizational change and drive operational excellence. This role will align IT and Digital initiatives and resources to support strategic objectives. The Director will collaborate with crossfunctional departments while managing external vendor relationships. This position will lead the internal adoption of updated technologies and practices to enhance security and operational efficiency.

Offer type: Permanent

Rationale for posting:This role will fill a vacancy and will be responsible for required updates to our Digital and IT infrastructure to meet our strategic goals.

Anticipated start date: As soon as possible

Work Location: This is a hybrid role requiring time inoffice and working remotely. This role will be based out of the Foundations Home Office location in St. George Ontario. Work in the Toronto office may be required as well as limited travel across North America.

Posting Type: Internal and External

Key Responsibilities

• Vendor and Contract Management
  • Serve as main point of contact for all external IT and Digital service providers.
  • Negotiate and manage service level agreements (SLAs) ensuring adherence to agreedupon outcomes.
  • Conduct regular vendor performance reviews and facilitate service improvement initiatives by analyzing metrics to ensure service excellence and continuous improvement.
    
    
• IT Operations Oversight
  • Monitor the performance of outsourced functions including helpdesk ticket management database maintenance and patching processes.
  • Oversee and develop Foundation staff on the Digital/IT team.
  • Ensure Foundation employees and camps have secure and highly available technology solutions.
  • Oversee the resolution of escalated issues and ensure timely communication with stakeholders.

• Strategic Planning and Alignment
  • Align outsourced and inhouse IT and Digital services with the organizations goals.
  • Collaborate with leadership to build a technology roadmap and plan and implement new initiatives technologies and processes.
  • Evaluate and recommend technologies and tools to enhance operational efficiency.

• Governance Risk and Compliance
  • Ensure all IT and Digital operations comply with organizational policies security standards and data governance frameworks.
  • Monitor adherence to data protection data storage/retention and privacy regulations for all Digital and IT tools.
  • Conduct periodic audits and risk assessments of outsourced and inhouse operations.

• Team Collaboration and Communication
• Work closely with internal teams to align expectations with outsourced providers.
• Act as the escalation point for communication between any outsourced providers and the organization.
• Foster collaboration across departments to integrate Digital and IT solutions with business needs.
  
  
• Budget and Cost Optimization
• Monitor and manage the Digital and IT budgets.
• Identify opportunities to optimize costs without compromising on service quality or security.

Qualifications:

• Bachelors degree in computer science Information Technology or related field or equivalent experience
• 7 years of experience in Digital and IT operations vendor management or a related role.
• Proven track record of managing outsourced IT models and service providers.
• Strong knowledge of IT service management frameworks (e.g. ITIL COBIT).
• Expertise in data governance security and compliance standards.
• Exceptional communication and leadership skills to manage crossfunctional teams and vendors.
• Proficiency in analyzing and presenting operational metrics and KPIs.
• Experience with managing outsourced/offshore IT service providers.
• Ability to travel in Canada and the United States.
• Bilingual in French/English considered an asset.

Benefits of working with us

• Extended Health & Dental Care benefits
• Disability Insurance
• Employee and Family Assistance Program
• Company matching defined pension plan
• 3 weeks of vacation to start
• Paid time off
• Hybrid work arrangements where possible
• Professional development opportunities
• Opportunity to have a positive impact on the lives of young people

Application Instructions: This posting will remain live until it has been filled. Be sure to apply as soon as possible to ensure you are considered.

Were Great Place to Work Certified.

Tim Hortons Foundation Camps is proud to be Great Place to Work certified for the fifth year in a row.

Commitment to Equity Diversity & Inclusion

Tim Hortons Foundation Camps is committed to a fair and inclusive work environment and seeks talent with a diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age race creed color religion national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.

If you have special accessibility requirements that need to be considered during the recruitment process please let us know by emailing us at and a member of our HR team will get back to you. Information received relating to the accommodation needs of applicants will be addressed confidentially.

Land Acknowledgement

Onondaga Farms operates on land set aside for the Haldimand Tract which includes six miles on each side of the Grand River; land promised to the Haudenosaunee (Hoedeenoshownee) people of The Six Nations The Attawandaron (Atahwonderon) and Anishinaabe (Anishinaabe). We recognize this is the traditional territory of the Mohawk Cayuga (Kyeyooga) Seneca (Sehnehkah) Oneida (Ohnighda) Tuscarora (Tuskahroarah) Wyandot (Wyandot) Mississauga Mississaugas of the Credit First Nation and Onondaga peoples.