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Key Responsibilities:
Develop and execute on the PSCs US and ex-US strategy ensuring effective resource utilization.
Collaborate with the AD of Forecasting & Planning and Director Business Planning & Analysis (Finance) to plan and evaluate the effectiveness of site logistics for Program Management and Business Operations.
Oversee the Site Operations and Logistics team which is responsible for optimizing PSC onboarding and agent footprint across US and ex-US locations.
Oversee the Implementation Leads and the roadmaps for established and new programs in the PSC.
Collaborate with business partners to create a unified implementation plan prioritizing operational changes line extensions program launches transitions and innovation initiatives as appropriate.
Ensure accountability and establish KPIs to track the adherence to and success of the implementation project plans.
Present complex real-time strategies to senior leadership in a clear and concise manner promoting understanding building trust and gaining support.
Collaborate with the Director of Central Operations and the Director of Program and System Training to ensure continuity and execution of PSC implementations.
Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
Works within ethical and compliance policies to support a diverse and inclusive environment adheres to Novartis policies and procedures relevant state and federal laws and regulations and ensures that others around them do the same.
What youll bring to the role:
Education: Bachelors Degree required; advanced degree preferred (e.g. MHA MBA)
Hybrid Working Requirements: While remote candidates may be considered the preference is that the associate have the ability to work on-site (East Hanover NJ or Tempe AZ) 3 days per week
Essential Requirements:
5 years related experience in project/change management and/or implementation experience
5 years of management experience
Experience in managing US and ex-US based teams
Ability to connect and coordinate activities across cross-functional teams have strong influencing capability and be extremely proactive in driving results
Strong leadership planning organization decision making and problem-solving skills
Ability to manage multiple projects identify process improvement opportunities and consistently meet deadlines
Demonstrated ability to synthesize information to develop recommendations and action plans
Strong written and oral presentation skills including comfort delivering presentations to the Executive/Senior Leadership Team
Adapt thrive and multitask in a demanding workplace while managing pressure deadlines and conflicting and shifting priorities
Preferred Requirements:
Experience working in a Patient Services contact center
Strong compliance mindset high level of integrity and ethical judgment demonstrated experience in fostering compliance with company policies and procedures
Understanding of privacy laws and regulations including HIPAA and similar state laws
PMP Certification
Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between $185500.00 and $344500.00 per year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a sign-on bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$185500.00 - $344500.00Skills Desired
Agility Brand Awareness Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Strategy Digital Marketing Go-To-Market Strategy Influencing Skills Inspirational Leadership Marketing Strategy Media Campaigns People Management Product Marketing Product Roadmap Return on Investment (ROI) Stakeholder Engagement Stakeholder Management Strategic MarketingRequired Experience:
Director
Full-Time