Implementation Consultant
Implementation Consultant
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Deliverect
As a rapidly scaling global SaaS unicorn Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Qcommerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers all the while being a part of something larger than themselves.
Department Focus
Enter the Implementation and Consultation team at Deliverecta key group of seasoned professionals steadfastly committed to propelling enterprise businesses to unparalleled success. We craft technical plans that seamlessly integrate our products with our clients operations. The result Streamlined processes reduced errors and elevated operational efficiency all contributing to our clients achieving their ambitious business goals.
Our approach is not just technical; its holistic. From project management to technical expertise and continuous improvement we ensure quality and mitigate risks at every turn. Handinhand with our customers we delve into their unique requirements tailoring our services to meet their needs. Ongoing support and customisation are not just offeringstheyre the foundations of our commitment to ensuring users get the absolute most out of our products.
Your Impact
As an Implementation Consultant at Deliverect you will be the driving force behind the successful onboarding and integration of our platform for midmarket and enterprise clients. Your ability to seamlessly guide clients through the implementation process will play a crucial role in their longterm success with our product. By leveraging your technical expertise and project management skills you will ensure that our customers experience the full value of Deliverects platform from day one. Your work will have a direct impact on customer satisfaction retention and the overall growth of our business as we continue to expand in the dynamic B2B SaaS space.
Key Highlights
**Customer Champion: Drive successful platform adoption for midmarket and enterprise clients ensuring they achieve their goals through seamless implementation.
**Technical Expertise: Leverage indepth knowledge of APIs integrations and POS systems to customize the platform and meet unique client requirements.
**Project Management: Lead and manage implementation projects from start to finish ensuring timely delivery and exceptional client experiences.
**Continuous Improvement: Contribute to process improvements by providing feedback that helps enhance Deliverects platform and implementation workflows.
A Typical Day:
- Lead multiple implementation projects managing timelines and client expectations. Collaborate with Sales Customer Success and Engineering teams to ensure successful project delivery.
- Configure the Deliverect platform to meet clientspecific needs including integrating POS systems online ordering platforms and thirdparty applications. Use tools like Postman for API testing and troubleshooting.
- Conduct training sessions for clients and partners ensuring they have the knowledge and tools needed to effectively use the platform. Provide handson support during and after the implementation to resolve technical issues and ensure customer satisfaction.
- Identify diagnose and resolve technical issues that arise during implementation. Escalate complex problems to the engineering or product teams and ensure timely resolution for the client.
- Engage with internal teams including Product and Engineering to communicate client feedback and influence platform enhancements. Ensure a smooth handoff to the Customer Success team postimplementation.
- Identify opportunities to improve implementation workflows streamline processes and enhance client experiences. Share insights with the Professional Services team and contribute to ongoing platform development.
Your Expertise:
- Experience: 35 years of experience in technical implementation or customer support roles within the SaaS industry. Proven track record of managing complex software implementations for midmarket or enterprise clients.
- Successfully led the implementation of SaaS platforms for largescale clients customizing solutions to meet unique business needs and ensuring timely project completion.
- APIs & Integrations: Proficiency in working with APIs data management and integrations. Familiarity with Postman for API testing is essential.
- POS Systems: Experience with POS systems and online ordering platforms particularly in the food & beverage industry is a strong advantage.
- Project Management Tools: Skilled in using project management tools like JIRA and Asana for tracking project progress managing resources and ensuring deadlines are met.
- CRM & Ticketing Systems: Experience with CRM platforms such as HubSpot for managing client relationships and ticketing systems like Zendesk for tracking support requests.
- Strong interpersonal and communication skills with the ability to engage effectively with both technical and nontechnical stakeholders.
- A deep commitment to delivering exceptional customer service and ensuring client success. Ability to anticipate customer needs and proactively address challenges.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
Other Details:
- This is a fulltime hybrid role with a flexible work schedule offering 3 days in our Sydney office and 2 days of remote work.
- Fluency in English is required and proficiency in additional languages is a strong asset.
- Candidates should thrive in a fastpaced environment demonstrate high motivation independence teamwork and be committed to achieving common goals within the organization.
- At Deliverect you will have the opportunity to grow your career in a rapidly scaling B2B SaaS company with potential career paths that include transitioning into Customer Success Solutions Architecture or Product Specialist roles.
Join Deliverect: Where You Shape Tomorrows Success
At Deliverect were not just seeking team members; were on the lookout for dynamic individuals who thrive in a fastpaced SaaS environment. We are fuelled by perceptive ambitious and determined professionals who embrace challenges and turn them into opportunities for innovation.
What We Bring to the Table:
Unicorn Status: Join a fastgrowing SaaS unicorn at the forefront of the order management industry.
Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.
Inclusive Policies: Our paternity/maternity policies enhanced vacation entitlement and working arrangements reflect our commitment to your success.
Diverse Team: Become part of an international team that values diversity fostering a culture of transparency and visibility.
A Peek into Life at Deliverect:
PerformanceDriven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what mattersdelivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
Innovation Hub: Immerse yourself in a culture of constant innovation where weekly releases and new features keep our products at the forefront.
Big Challenges Bigger Solutions: Be part of a mission to solve some of the global tech industrys most significant challenges.
Equal Opportunities at Deliverect:
Were committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
Rights to Work:
While we welcome diverse backgrounds its crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds we currently cant offer financial support for relocation or travel assistance.
Supporting Your Journey:
If you need assistance or support during our recruitment process or require accommodations due to a disability reach out to us at Join Deliverect a workplace where culture meets career advancement.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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