Dock Door Lead Technician
Dock Door Lead Technician
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USD 27 - 35
1 Vacancy
Job Description
Are you ready to work for a growing company with a great culture We are looking for passionate independent thinkers and doers who can help shape the culture of a growing company that is proud of its focus on family and quality customer service. Are you a change agent Do you like helping others Are you a problem solver Do you want to fall in love with your job If you answered yes then read on!
Mission
We help people EXCEL!
Core Values
- Teamwork
- Collaborating to achieve shared success.
- Integrity
- We uphold honesty and respect consistently.
- Innovative
- We adapt to meet evolving demands.
- Quality
- We deliver superior lasting craftsmanship.
- Accountable
- We take ownership of actions and results.
- Loyalty
- We are committed to our mission employees and community.
To identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction as defined by the customer. A Dock Technician will install and service dock equipment at various customer locations. The majority of work is outside and candidates need only apply if they are able to work in the various weather elements. Dock Technicians perform highquality service repairs on all loading dock equipment examples can be docking levelers (aka plates) dock shelters dock seals dock bumpers commercial doors and more. Essential Functions Reasonable Accommodations Statement To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Repair and service dock and doors.
Experience maintaining either commercial doors or dock equipment
Experience in welding is a plus.
Basic electrical experience required more advanced a plus
Communicate with dispatcher to determine the work schedule
Drive to the job site as assigned
Have a valid drivers license and be insurable by the company
May be required to work in a shop environment as needed
Communicate with customer
Order/obtain parts
Repair equipment
Complete paperwork
Diagnose equipment problems and offer solutions to meet customer specifications
Problemsolve technical problems and customerrelations issues
Obtain estimates
Represent Equipment Depot to the customers
Maintain a professional image of self and vehicles
Emphasize and practice safety with self and environmental protection
Work in a manner that protects customers
Communicate appropriate information to those who need to know on a timely basis
Obtain equipment repair history
Complete paperwork (fill out obtain customers signature process internally)
Provide sales leads
Communicate need to know information within the company (i.e. mechanics parts sales transportation)
Uphold the Excel Services vision mission values and objectives
Treat others as you would like to be treated
Involve everyone in continuous improvement
Understand our customers
Be an Innovator
Look for a change in the process
Seek new ideas in products/services
Ask for suggestions from customers and suppliers...then listen
Take action to improve
Maintain acceptable personal and work area standards for safety appearance and
equipment condition
Wearing apparel and personal grooming; look professional
Work area clean orderly litterfree
Equipment and tools in good repair
Practice common sense safety at all times
Qualifications Education/Experience:
High school diploma or general education degree (GED)
48 months related experience in maintaining either commercial doors or dock equipment and/or training; or equivalent combination of education and experience.
Welding or Electrical experience preferred.
Ability to speak effectively before groups of customers or employees of an organization.
Certificates and Licenses: Must have a valid drivers license and be insurable through the companys commercial insurance.
WORK ENVIRONMENT Work environment varies from office to job site to industriallocations.
- 5 years relevant experience or equivalent training
- Basic mechanical skills and knowledge of D.C. and A.C. electricity
- Welding and cutting torch experience (preferred)
- Lift truck and scissor lift experience
- Experience working with hand tools power tools and electronic test equipment
- Maintain clean driving record
- High standard of integrity and professionalism with excellent customer service skills
- Ability to lift and move 75 pounds or more
- Ability to climb ladders
- Drugfree at all times
Benefits
- Competitive wages
- Paid overtime
- Paid holidays
- PTO
- Employerpaid Health insurance dental insurance and life insurance
- Tuition reimbursement
- 401K
- Company Team Bonus Incentive
Excel Services has been recognized as a leading designbuild contractor with multiple disciplines under one roof serving commercial industrial and institutional customers in the Greater Louisville / Southern Indiana market for several years now. The company has been identified as one of the fastestgrowing businesses in the country by INC Magazine.
Required Experience:
IC
Employment Type
Full-Time
