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We are looking to strengthen our team of 10 internal sales advisors in Torino. As an internal sales advisor you are the first line of support to deal with all customers questions or requests in a speedy and qualitative manner.
You are the primary contact for customers for all current affairs: offers back orders questions about invoices complaints.
You observe customer challenges and are solution driven.
You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
You signal and report about bottlenecks within the assigned processes.
You register and administrate client information documentation complaints and signals in the relevant systems in order to have an accurate and complete insight into the status of clients.
You have strong customer oriented thinking and acting skills. Previous customers experience is a plus.
You are solution driven and persistent.
You have good organizational skills and you are able to set priorities.
You are a teamplayer.
You are fluent in Italian and you have an understanding level in English.
Working hours are 9:0013:00 / 14:0018:00 from Monday to Friday.
This position is reserved for candidatates registered as Protected Categories Disablility (Categorie Protette L. 68/99 art. 1 disabili); a minimum of 46 disability is required.
A competitive salary.
Flexible working hours and a healthy worklife balance.
Lots of support and an encouraging team of coworkers.
An infectious We Are One cando mentality.
A peoplecentric culture where your fitness and mental wellbeing matter.
Hybrid work schedule: after the training period you can work from home for 2 or 3 days per week.
Opportunities for professional development including access to LinkedIn Learning and many inhouse/external training courses.
People are at our heart
TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are downtoearth easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is wellknown for its unstoppable craving for innovation.
Required Experience:
Unclear Seniority
Full-Time