FB Supervisor
FB Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees
always find new ways to look after the business their guests and their colleagues. Within this the key
responsibilities for this position are:
To promote and ensure guest satisfaction achieved through his/her ability to develop and
maintain a strong team environment placing emphasis on Team Member satisfaction and
delivery of prompt courteous service.
Prompt and courteous delivery of all orders maintaining a positive image through all each
guest contact and through cleanliness of guest areas.
Assure total guest satisfaction in the service of food and beverage through the supervision of
prompt and courteous delivery of all Restaurants and Room Service orders
During shift ensure that guests are satisfied by assisting with serving seating communication
with kitchen and by striving to speak to all guests.
Assist in maintaining a highly motivated and welltrained staff
Open and close shift in accordance with Managers Checklist.
Train maintain and enforce all Minor Hotels Service Standards
Properly execute revenue and check control procedures on shift
Maintain a safe and sanitary work environment for all Team Members and guests
Gather and implement all proper tools for running shifts (i.e. schedules floor plans
reservations checks)
Find solutions for problems such as call outs last minute bookings or any other daily problems
that may arise.
Be on the floor during entire meal period and ensure adequate coverage
Ensure that only a quality product is being served
Maintain proper Team Member uniform standards
Manage an effective repair and maintenance program using work orders inspections etc.
Exercise station rotation to ensure stations are distributed fairly. Handle daily Team Member
relations (i.e. scheduling time adjustments etc.
Assist any Team Member in his/her job performance when required to ensure guest
satisfaction. Assist in implementing an effective training program for new and current Team
Members
Encourage problem solving by Team Members through proper training and empowerment to
ensure guest satisfaction.
Establish effective communication with Team Members to gain their trust and respect through
his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in
accordance with Minor Hotels Guarantee of Fair Treatment Policy
Identify and recommend incentive programs new ideas and methods of operation
This is a highly visible guest service position requiring above average communication skills
interacting professionally with guests.
You maybe be required to work in different shifts and maybe be assigned to different outlets in
different shifts based on business needs.
You may be required to work extra hours based on the business demands.
You may be required to assist the Assistant Manager / business by being assigned tasks not
limited to the tasks listed here.
You are required to monitor business trends in the F&B industry/ competition and adapt/come
up with new ideas to enhance the offerings.
Any other duties and responsibilities that may be assigned to you from time to time.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
