Client Coordinator
Client Coordinator
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Job Description
Job Opportunity: Client Coordinator
About Us:
Teleradiology Solutions founded in 2002 by two Yale Universitytrained physicians is a leading provider of teleradiology services such as CT MRI Xray Ultrasound Nuclear medicine and Echocardiograms. We serve over 150 hospitals in 21 countries globally including the United States. We pride ourselves on being a rapidly growing company with an active academic focus and research interest in AI in radiology. Visit us at www.radguru and www.telradsol.
Job Role & Responsibilities:
- Handle inbound and outbound calls understanding and addressing client needs.
- Provide accurate prompt support to ensure clients feel valued.
- Maintain clear communication and ensure client satisfaction.
- Relay relevant information to clients and internal teams.
- Stay adaptable in a dynamic work environment.
- Ensure adherence to company and hospital policies during interactions.
- Collaborate with internal teams to resolve client queries.
- Efficiently handle a high volume of calls.
- Prioritize issues and escalate when necessary.
- Route calls to appropriate departments when needed.
- Follow up with clients to ensure issue resolution and process completion.
- Document call details according to company SOPs.
- Troubleshoot basic IT issues and escalate to technical teams.
- Multitask and manage internal software platforms.
- Respond to emails when needed.
Key Requirements:
- Excellent verbal and written communication skills.
- Strong listening skills and empathy for clients.
- Ability to work independently and as part of a team.
- Willingness to work weekends and in different shifts.
- A background in home science is a plus.
- Strong computer skills and basic knowledge of MS Office.
- 110 years of international voice process experience is advantageous.
- Knowledge of customer service best practices.
- High level of professionalism and customercentric approach
Regards
Dhanush H
Human Resource
Teleradiology Solutionswww.telradsol
Among the top teleradiology providers in the US and world!
Required Experience:
IC
Employment Type
Full-Time
