Host

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine music and culinary arts. We are a unique facility combining a fully functioning winery with intimate concerts food & wine classes private events in a variety of configurations and fine dining. We have created a compelling mix for our sophisticated clientele of foodies and active cultural patronsbringing the wine country experience to the middle of a large city.

Position Summary

Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location handling inquiries and reservations and supporting in other areas of the operation as needed.

Why us

• Competitive pay

• We are a rapidly expanding national entertainment and hospitality company offering tremendous opportunities for driven and ambitious individuals.

• Medical Dental Vision Insurance

• nDORFins program designed to promote a healthy and active lifestyle!

• 401K (and yes we match!

• Flexible Savings AccountsHSA and Dependent Care Basic Life and AD&D Insurance

• Amazing discounts 50 OFF all dining/retail wine

• Free Family Meal

• Tickets to available shows

And more!

Minimum Qualifications

• 1 years experience as a Host in a fastpaced highvolume service environment and/or equivalent relevant experience
• Strong work ethic team player and exceptional guest service skills
• Ability to consistently deliver highquality guest experiences exceed guest expectations and strive to create a memorable experience at every City Winery visit
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
• Aptitude to resolve problems
• Ability to execute professional guest service experience
• Ability to handle all guests with composure and hospitality
• Polished presentation
• Ability to work both independently and in a team environment
• Must be fluently literate in English including ability to read write communicate conduct basic business related mathematics and able to accurately function a POS
• Ability to work a flexible schedule including days nights weekends and holidays
• Ability to perform physical requirements of the role including standing/walking for entirety of shift bending pulling pushing using stairs lifting and carrying up to 25 pounds

Overview of Responsibilities

• Provide positive guest experience including greeting conversing with and thanking departing guests
• Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
• Accommodate guest requests while seeking management approval when appropriate
• Manage all callins and walk in inquiries directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
• Ensure all dining areas are tidy presentable and in safe condition and set up/rearrange/breakdown dining room for service accordingly
• Manage miscellaneous daytoday communications including but not limited to voicemails emails deliveries and reservation calls and communicate any important reservations/guest inquiries.
• Maintain all reservations/seating through designated system
• Provide guests with accurate wait time estimates during busy periods
• Perform necessary opening/closing tasks
• Rotate seating between different stations to ensure even workloads for waitstaff
• Maintain a knowledge of City Winery brand history culture and programming both in venue and restaurant
• Maintain menu knowledge including ingredients preparation methods and allergen information and communicate this information tableside to guests
• Maintain organized clean and safe work areas at all times
• Attend trainings tastings meetings as needed
• Follow all company policies procedures and guidelines including being ready to work at scheduled shift time in uniform with neat and presentable appearance.
• Perform all other reasonably assigned duties.