Technical Writer AWS Support
Technical Writer AWS Support
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 66500 - 142300
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 200 fully featured services from data centers globally. Millions of customersincluding the fastestgrowing startups largest enterprises and leading government agenciesare using AWS to lower costs become more agile and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud.
As a member of the AWS Support team you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart passionate about cloud computing and believe that worldclass support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build missioncritical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world and are growing rapidly.
Amazon Web Services has an opening for a Technical Writer located in Seattle WA who thrives in a dynamic fastpaced environment and has a content and technical writing background. As a Technical Writer you will be responsible for creating and maintaining highquality knowledge base content for technical and nontechnical audiences.
You will work with other Technical Writers AWS builders and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support.
Key job responsibilities
The primary responsibilities for a Technical Writer include:
Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility while maintaining a high bar for quality.
Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback.
Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.
Work directly with development teams AWS Support stakeholders and other Technical Writers to produce worldclass knowledge base articles.
Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.
Use writing expertise and extraordinary attention to detail to evaluate uphold implement and evangelize content standards that reflect the voice of AWS.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
3 years as a technical editor or writer of technical documentation.
3 years delivering content publication plans or managing multiple projects.
2 years using HTML for web content.
Experience using data analytics to measure content performance and identify actionable insights.
Bachelors degree in English or related field or have 4 years equivalent industry or military experience.
Experience working on technical content for developers DevOps professionals and end users.
Experience working with technical customer service organizations.
Experience in knowledge management.
Experience in project management.
Familiarity with AWS services.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66500/year in our lowest geographic market up to $142300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a member of the AWS Support team you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart passionate about cloud computing and believe that worldclass support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build missioncritical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world and are growing rapidly.
Amazon Web Services has an opening for a Technical Writer located in Seattle WA who thrives in a dynamic fastpaced environment and has a content and technical writing background. As a Technical Writer you will be responsible for creating and maintaining highquality knowledge base content for technical and nontechnical audiences.
You will work with other Technical Writers AWS builders and subject matter experts to address content feedback. You will also participate in content creation and review sprints with other team members and AWS Support.
Key job responsibilities
The primary responsibilities for a Technical Writer include:
Collaborate with AWS Support Engineers to optimize and maintain internal and external content for usability and accessibility while maintaining a high bar for quality.
Triage internal and external customer feedback on knowledge base articles and take action to prioritize feedback.
Work with AWS Support authors to create and edit knowledge base content describing AWS Services and troubleshooting processes.
Work directly with development teams AWS Support stakeholders and other Technical Writers to produce worldclass knowledge base articles.
Work collaboratively with internal and external global stakeholders to conceptualize and develop content that strengthens the AWS brand.
React to escalating customer pain questions and quickly turn around content to help address emerging customer issues.
Use writing expertise and extraordinary attention to detail to evaluate uphold implement and evangelize content standards that reflect the voice of AWS.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
3 years as a technical editor or writer of technical documentation.
3 years delivering content publication plans or managing multiple projects.
2 years using HTML for web content.
Experience using data analytics to measure content performance and identify actionable insights.
Bachelors degree in English or related field or have 4 years equivalent industry or military experience.
Experience working on technical content for developers DevOps professionals and end users.
Experience working with technical customer service organizations.
Experience in knowledge management.
Experience in project management.
Familiarity with AWS services.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66500/year in our lowest geographic market up to $142300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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