Head of Business Development and Retention
Location: Indore
Experience: 10 to 12 years
Role Summary:
The Head of Revenue & Growth will lead align and oversee all revenuegenerating functions
including Sales Marketing Business Development and Customer Success. This role is
responsible for driving sustainable business growth ensuring customer satisfaction and
achieving organizational revenue goals. As the key leader in business acquisition and retention
the individual will strategize implement and optimize initiatives across departments to
maximize revenue and foster longterm customer relationships.
Education and Experience:
Bachelor s degree in Business Administration Marketing or a related field (MBA
preferred).
10 years of experience in revenuegenerating roles with proven success in leadership
positions across sales marketing or business development.
Skills:
Exceptional strategic thinking and planning abilities.
Strong leadership and teambuilding skills with a track record of managing
crossfunctional teams.
Excellent communication and negotiation skills.
Datadriven mindset with the ability to analyze complex metrics and derive actionable
insights.
Familiarity with CRM platforms marketing automation tools and analytics software.
Key Responsibilities:
Strategic Leadership:
Develop and execute a cohesive revenue strategy aligned with the companys overall
vision and growth objectives.
Create a unified roadmap for sales marketing business development and customer
success teams to ensure collaboration and efficiency.
Identify and prioritize growth opportunities in existing and new markets.
Revenue Generation:
Oversee the endtoend customer lifecycle from lead generation to postsale success.
Establish revenue goals key performance indicators (KPIs) and success metrics for all
revenuedriving departments.
Drive accountability across teams to meet or exceed quarterly and annual revenue
targets.
Sales Leadership:
Direct sales strategy processes and to acquire new business and expand
existing accounts.
Build and maintain relationships with highvalue customers and key stakeholders to
close major deals.
Provide coaching and tools to enhance the sales team s effectiveness.
Marketing Oversight:
Guide the marketing team to create impactful campaigns build brand awareness and
generate qualified leads.
Oversee the development of content messaging and positioning strategies that
resonate with target audiences.
Leverage data and analytics to measure the performance and ROI of marketing
initiatives.
Business Development:
Identify and cultivate strategic partnerships to expand the companys reach and market
share.
Negotiate contracts and terms with partners distributors and resellers.
Explore new revenue streams and innovative business models.
Customer Success:
Foster a customercentric culture to maximize retention satisfaction and referrals.
Collaborate with customer success teams to develop strategies for renewals upsells
and longterm loyalty.
Address and resolve escalated customer issues to maintain high satisfaction levels.
Team Building & Leadership:
Hire mentor and develop highperforming leaders in sales marketing business
development and customer success.
Create an environment of accountability innovation and collaboration among teams.
Inspire and empower teams to achieve ambitious goals while maintaining alignment with
organizational values.
DataDriven DecisionMaking:
Analyze market trends customer behavior and competitive landscapes to guide
strategic decisions.
Regularly present revenue forecasts progress reports and actionable insights to the
executive team.
Leverage tools and technology to optimize processes and performance across
departments.
analytics software,leadership,business development,customer,crm platforms,strategic thinking,sales,data,marketing automation tools,revenue,negotiation,data analysis,team-building,accountability,communication