Technical Service Support PSSR
Technical Service Support PSSR
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Technical Service Support
Department: Sales
Reports to: Sales Manager
Job Status: FullTime; Exempt
Benefits
- Compensation: Base Salary Plus Commissions
- Vehicle Allowance
- 401(k) matching and profit sharing
- Dental insurance
- Heath savings account
- Health insurance
- Paid time off
- Vision insurance
Summary: The Technicial Service Support/PSSR plays a pivotal role in maintaining and expanding customer relationships by delivering tailored support solutions for heavy equipment. This position involves a strong emphasis on promoting uptime efficiency and customer satisfaction through equipment maintenance parts service offerings and technological innovations. It requires the ability to work in diverse environments from quarries to construction sites while engaging customers and leveraging technical expertise to deliver superior results.
Essential Functions:
- Build and nurture longterm customer relationships to promote parts and service sales maximizing customer equipment uptime.
- Perform regular site visits to assess customer equipment and operational needs providing proactive recommendations for service and parts.
- Promote and sell extended warranties preventative maintenance programs and tailored aftermarket solutions.
- Train and coach equipment operators on efficient and safe machine use to maximize productivity and minimize wear and tear.
- Conduct training sessions for customers on new technologies equipment maintenance practices and advanced operational techniques.
- Leverage diagnostic tools telematics and remote monitoring systems to identify and address equipment issues before they cause downtime.
- Collaborate with internal service and parts teams to ensure timely delivery and customer satisfaction.
- Represent the dealership at trade shows customer events and other industry functions to strengthen brand presence.
- Maintain thorough knowledge of the dealerships product portfolio including machinery and technology innovations such as fuel efficiency and emissionsreducing solutions.
Core Competencies
- Proven sales experience ideally within the construction equipment or heavy machinery sectors.
- Working experience with OEM equipment parts service parts and diagnostic software used in heavy machinery repair and maintenance.
- Equipment operator experience with the ability to train and coach others on proper machine use and best practices.
- Technical proficiency in diagnostic tools telematics systems and CRM software.
- Strong interpersonal communication and negotiation skills.
- Ability to work independently and collaboratively while meeting sales targets.
- Valid drivers license and willingness to travel locally to customer sites.
Education and Experience
- Bachelors degree in business engineering or related fields.
- Familiarity with major construction equipment brands and their service technologies.
- Experience conducting group and oneonone training sessions for operators and maintenance personnel.
- Knowledge of environmentally friendly solutions including lowemission and fuelefficient technologies.
Work Environment
- Frequent visits to customer sites including aggregate mines mineral extraction facilities quarries and general construction zones.
- A combination of office work onsite inspections and travel within a defined territory.
- Emphasis on utilizing digital tools remote diagnostics and datadriven solutions to enhance customer service.
- Interaction with a variety of working conditions from outdoor environments to operator cabins requiring adaptability and a handson approach.
Physical Requirements
While performing the duties of this job the employee is regularly required to talk and hear. This position is very active and requires standing walking bending kneeling stooping crouching crawling and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Employment Type
Full-Time
