Field Support
Field Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Inetum we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role you will focus on resolving daily issues and incidents ensuring seamless operations and user satisfaction. You will address onthespot challenges escalating more complex cases to the appropriate teams while efficiently creating and managing support tickets for proper followup. This position demands strong problemsolving skills a proactive approach and effective communication to deliver highquality support tailored to business needs.
Main Responsibilities:
- Diagnosing and troubleshooting hardware software and network issues for onsite teams.
- Setting up new equipment and ensuring existing systems are updated and functioning properly.
- Educating staff on how to use specific technologies or systems effectively.
- Keeping detailed records of issues resolved updates applied and processes implemented.
- Interacting with both internal teams and external clients to address concerns and provide solutions.
- Identifying potential risks and implementing preventive measures to minimize downtime.
Qualifications :
- Educational background in IT Computer Science or related fields.
- Relevant certifications such as CompTIA A Microsoft Certified: Fundamentals or ITIL Foundation are advantageous.
- Proficient in troubleshooting hardware software and networkrelated issues.
- Knowledge of operating systems (e.g. Windows macOS Linux) and basic networking principles (TCP/IP VPNs DNS).
- Familiarity with ticketing systems and IT support tools such as ServiceNow or JIRA.
- Ability to diagnose and resolve technical issues under time constraints.
- Analytical thinking to identify root causes and implement effective solutions.
- Excellent communication skills to provide clear instructions and updates to nontechnical users.
- A teamoriented mindset with the ability to collaborate with various departments.
- A customerfirst approach ensuring user satisfaction.
- Proficiency in English and other languages can be a bonus.
Additional Information :
- Location: Miraflores
- Regime: Onsite
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
