Subaru Service Manager
Subaru Service Manager
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$ 110000 - 130000
1 Vacancy
Job Description
Don K Subaru Service Manager
Whitefish MT
Come find your forever career. We are a locally owned familyoperated company that has been in operation since 1990. We proudly offer paid training upward mobility employee discounts and a full package of benefits. If this sounds like something youd enjoy we want to hear from you! Come join our family of employees; take part in this promising career path and have the chance to serve our customers.
Key Responsibilities:
- Customer Service and Relations:
- Ensure a high level of customer satisfaction by addressing customer concerns handling complaints and providing clear communication about service needs and costs.
- Build and maintain positive relationships with customers to encourage repeat business and referrals.
- Supervise and lead a team of technicians service advisors and support staff.
- Recruit train and evaluate service department employees.
- Set performance goals for the team and conduct regular reviews.
- Monitor the efficiency and productivity of the service department ensuring work is completed on time and within budget.
- Ensure compliance with all safety and quality standards.
- Oversee the maintenance of the service equipment and ensure that tools and resources are properly managed.
- Work with the parts department to ensure necessary parts are in stock for repairs and maintenance.
- Monitor parts inventory and order new parts as needed.
- Monitor financial performance and implement strategies to increase revenue and profitability.
- Analyze and report on key performance indicators (KPIs) such as labor efficiency customer satisfaction scores and parts sales.
- Coordinate with the service advisors to schedule appointments and manage service bays efficiently.
- Ensure timely turnaround on vehicles in the shop and communicate with customers regarding updates or delays.
- Ensure that all repair work complies with Subaru technical service standards.
- Stay uptodate with new product knowledge service bulletins and recalls from Chrysler.
- Develop strategies to promote the service departments offerings such as maintenance specials service packages and warranty services.
- Assist with customer retention programs and promotional activities.
Skills and Qualifications:
- Experience:Proven experience in automotive service with a strong understanding of Subaru vehicles and service operations.
- Leadership:Strong managerial and team leadership skills to manage a diverse service department staff.
- Customer Focus:Excellent customer service skills with a focus on building relationships.
- Technical Knowledge:Strong understanding of automotive repair and maintenance.
- Communication:Ability to communicate effectively with both customers and employees.
- Organizational Skills:Ability to manage multiple tasks and priorities efficiently.
- ProblemSolving:Ability to resolve issues quickly and make decisions under pressure.
- Subaru Service Manager Xtime and Dealertrack experience preferred.
Working Conditions/Physical Requirements:
Candidate must be able to move about the complex in all weather conditions. Extended working hours may be required which may include working at nighttime or weekends.
Don K is proud to be an equal opportunity employer. We are committed to building a diverse equal and inclusive workplace. Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check.
Benefits:
- Paid Vacation and Paid Personal Leave
- Paid Holidays
- Medical Dental Life Vision and Disability Insurance
- Employee Discount
- 401 (K) Retirement Plan Match
- Family Friendly Work schedules
- Employee Discounts on Services
- Great work environment
- Excellent Advancement Opportunities
Compensation $110000 $130000 Annually DOE
Required Experience:
Manager
Employment Type
Full-Time
