Call Center - Fresher
Call Center - Fresher
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Job Description
Company Overview
Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur Madhya Pradesh known for providing toptobottom positions with great packages. With a strong team dedicated to training and placement services our company operates yearround to facilitate coordination between graduates and businesses. For more information visit hemocean.
Job Overview
Hemocean Outsourcing is seeking enthusiastic candidates for the role of Call Center Fresher. This is a fulltime fixedterm employment opportunity based in Thane Andheri Powai and Malad. Ideal candidates should have 0 to 1 year of work experience and will be responsible for handling various customer service tasks and inquiries.
Qualifications and Skills
- Excellent communication skills (Mandatory skill)
- Effective customer service capabilities (Mandatory skill)
- Strong problemsolving abilities (Mandatory skill)
- Proficiency in active listening to understand customer needs quickly
- Efficient time management to handle multiple tasks
- Adaptability to various customer scenarios and company processes
- Patience in dealing with different types of customer interactions
- Basic computer proficiency to navigate customer service software
Roles and Responsibilities
- Answer incoming customer inquiries in a timely and accurate manner
- Provide quality customer service by resolving issues effectively
- Document and update customer information according to company guidelines
- Handle customer complaints and provide appropriate solutions
- Follow communication procedures guidelines and policies
- Maintain a positive and professional attitude towards customers
- Collaborate with other teams to ensure customer satisfaction
- Keep records of customer interactions process customer accounts and file necessary documents
Employment Type
Full-Time
