Customer Service Representative
Customer Service Representative
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Job Description
Description
Customer Service Representative
GENERAL SUMMARY:
Own and manage accounts as assigned which includes: Processing daily all orders received. Coordinate the processing of the customer order with Production Planning Inventory Control Warehousing personnel Transportation QA R&D Sales and the customer as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Maintains ability to perform efficiently and effectively using practical and critical thinking skills with follow through on all details in a fastpaced customerfocused environment.
- Maintain a current and accurate procedures manual which details the processing requirements for each assigned account. Maintains knowledge of each customers profile (the products they order frequency of orders weights pricing FOB or delivered etc. and communicate with Sales to improve Salespersons awareness of the status of their customers.
- Evaluate and troubleshoot production and transportation issues in order to coordinate customers orders.
- Confirm pricing and acknowledges order entry within 24 hours of receipt of order. Ensure proper invoicing of accounts by verifying and confirming customer pricing and contract prices.
- Maintains orders in the sales forecast; updates estimates with actuals from incoming POs and works closely with Sales Manager on availability
- Coordinate between credit accounting and customer on any discrepancies on invoicing material and freight. Processing Credits/Debits/Rebills as required.
- Report customer feedback and all customer complaints including any sign of customer dissatisfaction to appropriate management sales and/or consumer relations.
- Coordinate product and order status between the warehouse transportation inventory control sales and marketing accounting and the customer.
- Promote a positive and professional representation of the company to each customer.
- May be required to travel.
- May require availability outside of normal business hours.
EDUCATION: Typically requires an Associates Degree in a related field; however will consider additional related work experience in lieu of the education requirement.
EXPERIENCE: 13 years experience in a customer service related position required
SKILLS:
* Exceptional practical and critical thinking skills
* Professional telephone skills
* Ability to work in a fast paced environment
* Strong written and verbal communication skills required
* Efficient and detail oriented
* Ability to evaluate
* Able to maintain a positive attitude while dealing with multiple tasks
* General working knowledge of SAP Microsoft Excel and Microsoft Outlook
Pilgrims Corporation is an Equal Opportunity Employer. Women and Minorities are Encouraged to Apply
Required Experience:
Unclear Seniority
Employment Type
Full Time
