Head of Operations
Head of Operations
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Your mission
We are seeking an experienced Head of Operations (m/f/d) to support our CoFounder Till in scaling our business. You will lead our Product Operations Team from Application Engineering Service & Support and Production Planning to Spare Part Business.
Strategic Leadership and
Supply Chain Management
Order Fulfillment and Production
Customer Success and Aftersales Services
Team Leadership and Development
Strategic Leadership and
- Develop and implement comprehensive operational strategies aligned with business objectives and growth targets
- Oversee endtoend operations including supply chain order fulfillment production customer success and aftersales services
- Drive continuous improvement initiatives to optimize efficiency productivity and scalability across all operational areas
Supply Chain Management
- Establish and manage robust supplier relationships including identification qualification contract negotiations and onboarding
- Implement effective procurement and demand planning processes
- Optimize warehouse operations focusing on spare parts management and inventory control
- Develop and enforce risk management protocols and quality standards
Order Fulfillment and Production
- Ensure seamless of customer projects from order to delivery and aftersales support
- Implement and refine processes for customer engagement internal coordination and production partner management
- Oversee production partnerships including contract management quality assurance and claims resolution
Customer Success and Aftersales Services
- Lead customerfacing negotiations and issue resolutions
- Implement systems for performance assessment across our deployments
- Develop and manage comprehensive aftersales and service operations including case management field engagements and support infrastructure
Team Leadership and Development
- Support building and lead highperforming teams across all operational functions
- Foster a culture of innovation accountability and continuous improvement
Your profile
- 7 years of progressive experience in operations management with at least 3 years in a leadership role
- Proven track record in scaling operations in a highgrowth technology or robotics environment
- Strong understanding of industrial robotics and automation technologies and their applications in infield use cases
- Very handson driven by a gettingthingsdone mindset and a desire for executional excellence
- Exceptional problemsolving and conceptional skills
- Outstanding leadership abilities with experience in building and motivating crossfunctional teams
- Excellent communication and negotiation skills internal and external
- Bachelors degree in Engineering Business or related field; Master MBA or other advanced degree of advantage
- Strong communication skills (also written) and business fluent in German and English (C1 level)
- You can drive and have a driving license that is valid in Germany
Why us
- Be a part of a leading robotics startup in Munich & work on our mission: automate what others cant;
- Leave an impact from day one;
- Develop your personal and professional skills with numerous opportunities; e.g. a yearly Learning and Development budget Growth and Learning days;
- Benefit from our Remote Work Policy where you spend 75 of your time in the office with your team members and 25 in Mobile Office;
- Engage in regular team events (e.g. barbecues summer parties ski trips and laser tag);
- Enjoy life in Munich with a competitive salary package VSOPs and additional monetary benefits.
Your Talent Partner
We want to ensure a smooth recruitment process for you. If you have questions or would like to know more about this role your Talent Partner Fatima is there to support you.
You may use the following channels to connect with her:
Email:
WhatsApp:
You may use the following channels to connect with her:
Email:
WhatsApp:
About us
At sewts we are automating complex processes by teaching robots humanlike perception skills. We are a young ambitious and diverse team of eight different nationalities with the mission to become the global goto Partner for automated processing of deformable and soft materials. We are always willing to push our boundaries to reach our goals and targets while learning from the daily challenges of an emerging startup. We are always on a hunt for likeminded individuals who are passionate about robotics automation AI and courageous to create an impact. Are you ready
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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