Bangalore India (WFO Monday to Friday Initial 1 month) Post 1 month (Remote Bangalore)
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Job Description:
We trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option meaning you can both work from home and commute to a company office depending on whats best for you and when it is important for your team to be together.
We are seeking to hire an HR Operations Associate to join the Talent Services team. This role is not just about providing operational support to HR. We are looking for enthusiastic problem solvers who can apply their skills and constantly improve processes and systems providing support across various channels. Optimizing the delivery of our services is key to delighting our customer base and partners.
Key Responsibilities:
Respond to employee HR-related queries through a case management system ensuring accurate and timely communication in line with service level agreements (SLAs).
Serve as a first point of contact for routine HR queries escalating more complex issues to the appropriate internal teams.
Maintain accurate and up-to-date employee records.
Route requests to the correct HR support team using established workflows and tools.
Ensure consistent application of HR policies and practices by following standard operating procedures (SOPs).
Support Tier 1 administrative tasks across various HR platforms and tools.
Contribute to team success by maintaining productivity and service quality standards during your shift.
Identify opportunities to improve knowledge base articles and employee self-service content as appropriate.
Basic Qualifications:
2 years of experience in a customer service administrative or operations support role.
Preferred Qualifications:
Strong attention to detail and data accuracy.
Proficient in English both written and verbal.
Comfortable navigating case management or HR tools and systems.
Experience in a shared services or HR support environment.
Bachelors degree or equivalent work experience.
Familiarity with HR systems such as Workday ServiceNow or other ticketing platforms.
Good working knowledge of Microsoft tools.
Clear and professional communication style.
Proven ability to manage tasks independently and prioritize effectively.
Suggested Skills:
Communication
Customer Service
Collaboration