YouTheFan - Administrative Assistant

Company Overview:

Since 2009 YouTheFan has been a premier destination for fan merchandise and collectibles offering sports enthusiasts highquality officially licensed products. We are passionate about delivering an exceptional experience to our customers and continuously innovating within the world of fan gear. As we expand we are looking for a highly motivated dynamic Administrative Assistantto join our operations team.

Salary: $18$20/hr

Hours: Monday Friday 8am 5pm overtime as needed

Key Responsibilities:

Shipping and Order Fulfillment:

• Shipping Labels:Accurately create and manage shipping labels for customer orders and returns.
• Order Processing:Assist in the order fulfillment process ensuring timely and accurate processing of customer shipments.

Data Entry & Content Management:

• Accurately input and maintain product data inventory and customer information in internal databases and ERP system.
• Upload or update content for various customers who have online content/sales including product descriptions images. Ensure content is up to date and accurately reflects available inventory.
• Assist in creating and managing reports related to sales inventory and customer trends using Excel.

Office & Project Administration:

• Provide general administrative support across the organization. Ex: order entry invoicing answering phones/emails assisting with open projects.

Organizational & Operational Support:

• Maintain and organize important documents files and records for easy access by team members.

Additional Responsibilities:

• Proactively identify and suggest process improvements especially in areas like data entry content uploading and order fulfillment.

• Support with customer service tasks such as addressing customer inquiries related to orders inventory or shipping.

Desired Experience & Qualifications:

• Experience:
• 13 years of administrative data entry or office operations experience with a focus on logistics shipping or vendor management.
• Technical Skills:
• Proficient inMicrosoft Excel(pivot tables VLOOKUP formulas) andMicrosoft Word.
• Communication Skills:
• Strong written and verbal communication skills to engage effectively with vendors clients and team members.
• Professional phone etiquette and customerfacing communication experience.
• Organizational Skills:
• Excellent attention to detail with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong time management skills with the ability to work independently and manage your own workflow.
• Dynamic & Independent Work Ethic:
• A selfmotivated individual with the ability to take initiative and work independently without close supervision.
• Ability to thrive in a fastpaced environment and remain adaptable to changing priorities.
• Strong work ethic and a positive cando attitude with a focus on team collaboration.
• ProblemSolving & Critical Thinking:
• Ability to anticipate challenges and proactively offer solutions particularly related to data shipping or customer issues.
• CustomerFocused:
• Customer service experience is an advantage with a strong emphasis on providing highquality service and support.

Benefits:

• Health dental vision insurance and 401(K) with employer match
• Paid time off (PTO)
• Dynamic and supportive work environment
• Gym membership
• Paid day off for birthday