Seasonal Sr Customer Assistance Representative Long Island NY
Seasonal Sr Customer Assistance Representative Long Island NY
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
We are hiring for our seasonal Customer Assistance Representative Sr. positions!
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup in a large home city branch or airport location.
We have over 30 offices across Long Island with flagship offices located in: Flushing Great Neck Floral Park Bellmore Westbury Commack Smithtown Bohemia West Islip & Port Jefferson Station!
Our regional headquarters is located at: 3125 Veterans Memorial Hwy Suite 2 Ronkonkoma NY 11779
This role is a seasonal fulltime position starting as early as May 19th 2025 and ending on or before November 16th 2025.
Pay: $18.25 / hour
Responsibilities
- Takeincoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have two years of college experience OR two years of customer service experience
- High school diploma or GED equivalent required
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be able to work 40 hours per week within our business hours.
- Must be living within a reasonable commute of no more than 1 hour to the location you are applying to within 30 days of anticipated start date.
- Must be able to read write and speak English.
Required Experience:
Senior IC
Employment Type
Unclear
