Concierge

Job Description

If you take pride in being compassionate honest professional and safe consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Part TimeConcierge to join our Parkland Ancaster team based in Ancaster Ontario.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live work and visit. As an established and respected organization in the healthcare sector Shannex offers opportunities for growth development and advancement. And at the end of every day you will know youve made a measured difference in the lives of our residents. Additional benefits include:

Approximate hourly wage: $20$21.15
Comprehensive health vision and dental benefits plan (eligible immediately upon hire for parttime & fulltime staff) including an Employee and Family Assistance Program
Life travel and other insurances
Access to virtual healthcare 24/7 for FREE through the group health benefit plan
RRSP program 5 employer matching)
Vacation accrual (begins immediately) and travel insurance
Free onsite parking
Access to thousands of perks vendors and discounts through our WorkPerks program including excellent discounts for apparel restaurants technology fitness travel and tickets to some of your favorite sports and entertainment events
Access to continuing education and training through Shannexs Centre of Excellence
Opportunities to be part of sector innovation and continuous improvement initiatives
Recognition and Rewards for service excellence and safety

About the Opportunity

Manages resident relations and provides excellent service to all residents and visitors;
Communicates to all residents guests and employees in a professional manner;
Anticipates and responds to all resident issues/situations promptly and takes appropriate action to rectify concerns;
Displays knowledge of all services facilities and features of Parkland and promotes the services and facilities to residents as appropriate;
Maintain a visible and accessible profile;
Provides information and responds to inquiries from residents visitors and staff; refers to appropriate person as necessary;
Coordinates all taxi and courtesy shuttle bookings for residents and communicates with Chauffeur and Door Attendant;
Provide exceptional customer service to all residents and supports other departments including the dining room sales maintenance housekeeping and chauffer;
Receives all incoming packages/deliveries to the facility;
Assistsresidents and families with luggage parcels and arranges carts/dollies as necessary;
Maintains access control to the building and manages the main entrance in cooperation with the Door Attendant;
Responsible for overallresident satisfaction and necessary follow up to any service concerns;
Promote a safety culture by continuously working safely including but not limited to identifying and reporting hazards following safe work practices and procedures wearing personal protective equipment supporting others to work safely and completing safety education.
Committed to adhering all of Parklands Standards of Conduct and policies and procedures.
Demonstrates exceptional customer service and communication skills.
Performs all other related duties as assigned.

About You

As the successful candidate you are

Passionate about working with seniors and have experience working in Retirement Living and/or the hospitality industry such as hotels.
You have a high school education (or GED)
An Office Administration/Professional Secretarial diploma or University Degree is preferred
You have 12 years experience in a client services or administrative role
You have strong customer service skills a positive attitude excellent verbal and written skills and strong computer literacy skills.
You are available to work a schedule of flexible hours (days and evenings) and all shifts inclusive of days weekends and holidays.
Advanced proficiency in the English language is required proficiency in other languages considered an asset.

About Us

It all began in 1988 when our Founder Joseph Shannon purchased a single nursing home in his hometown of Sydney Cape Breton. For more than three decades Shannex has grown as a trusted provider of senior accommodations services and care in Nova Scotia New Brunswick and Ontario. Our industryleading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences Shannex Enhanced Care Faubourg du Mascaret Milestone Communities and Care at Home team members who create an exceptional resident experience and a positive fulfilling work environment where every voice matters.

If youre ready to join the Shannex team of Great People apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity diversity inclusion and belonging is about creating a culture that embraces the uniqueness of individuals where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex every team member belongs.

All applicationsare kept in strict confidentiality.
Only those selected for an interview will be contacted.