Customer Service Agent

As a Customer Service Agent for Ecolab we will provide you with the tools and experience to be an expert for those closest to us; our associates and our customers. You will have excellent attention to detail and be able to multitask in order to ensure data is captured whilst building and retaining relationships. Here at Ecolab we thrive on fast paced and driven environments this allows us to fully exert ourselves in collaborative energised and dynamic teams that enable us to learn innovate and develop ourselves.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via various channels.

• Provide accurate and comprehensive information to customers regarding products services policies and procedures.

• Identify and assess customer needs effectively troubleshoot problems and provide appropriate solutions or escalate issues to the appropriate department.

• Process customer orders returns exchanges and refunds in accordance with company policies and guidelines.

• Maintain accurate and detailed records of customer interactions transactions inquiries and complaints in the customer relationship management (CRM) system.

• Collaborate with crossfunctional teams to resolve complex customer issues and ensure timely resolution.

• Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.

• Stay up to date with product knowledge industry trends and company updates to effectively address customer inquiries and provide accurate information.

• Adhere to established service level agreements (SLAs) and maintain a high level of professionalism empathy and courtesy in all customer interactions.

• Contribute to a positive and collaborative team environment by actively participating in meetings training sessions and sharing knowledge and best practices with colleagues.

Whats in it for you

• Enjoy nontraditional work hours that fit the schedule you need

• Investment in your training development and qualifications

• 25 days holiday plus 8 days Bank Holiday

• 4 Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase

• Pension and 4 x annual salary Life Assurance benefits

• Opportunity to purchase company shares

• A longterm career within a business that recognises the talent to progress inclusive of global opportunities

• Be recognized for meeting goals and secure opportunities for advancement

• Sharpen your professional business acumen

• Work for a stable growing global Fortune 500 company

• Comprehensive benefits package starting day 1 of employment.

Minimum Qualifications:

• High school qualifications or equivalent

• Proficient with Microsoft Office Suite software (Excel Word Access and Outlook

• Experience using Customer Service software

• No immigration sponsorship available for this position

Preferred Qualifications:

• Ability to accurately type a minimum of 25 words per minimum

• Ability to interact professionally with others and work independently in a fastpaced environment

• Prior experience utilizing a multiline telephone system

• Strong problem solving and interpersonal skills

• Excellent verbal and written communication skills

• Highly dependable team player

• Ability to prioritize workload and complete responsibilities on time

Our Commitment to Diversity and Inclusion

At Ecolab we believe the best teams are diverse and inclusive and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit hire promote transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment compensation benefits working conditions and opportunities for advancement we will not discriminate against any associate or applicant for employment because of race religion colour creed national origin citizenship status sex sexual orientation gender identity and expressions genetic information marital status age disability or status as a covered veteran.

In addition we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority female disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career own your future and impact what matters.